Client Experience Data Analyst

Dempsey Centers for Quality Cancer Care
South Portland, ME Full Time
POSTED ON 11/29/2022 CLOSED ON 1/30/2023

Job Posting for Client Experience Data Analyst at Dempsey Centers for Quality Cancer Care

DATA ANALYST

Job Title: Client Experience Data Analyst

Reports to: Director of Client Experience/Chief Experience Officer

FLSA Status: Exempt

Hours: 40 hours; M-F, 8-5, occasional evenings and weekends


Dempsey Center Mission Values
At the Dempsey Center, our mission is to make life better for people impacted by cancer. Our core focus is on meeting our clients where they are and offering care and community that supports them in every part of their journey. We are seeking candidates who are passionate about our mission, eager to support our clients, and who live and model our core values of compassion, teamwork, humility, resilience, and commitment.

Position Summary
The Data Analyst is responsible for supporting the Dempsey Center’s operational and thought leadership data and analytics needs. The Analyst is well-versed in producing and interpreting data analysis using membership, evaluations, services and client data from a variety of sources. Working remotely and periodically onsite, this role will develop and maintain standardized and ad hoc analytics that provide insights into service utilization, client satisfaction and community impact among others.

To be a successful analyst at the Dempsey Center, one is a naturally curious strategic thinker, an effective communicator, passionate about telling stories with data and welcome the challenge of answering vexing questions. In addition, highly accountable and can effectively work with internal & external stakeholders while making an impact across the organization.

Key aspects of the role include:
  • Analyze, understand, interpret, and explain membership, operational and client contributed data in support of optimizing client experience and sharing the Dempsey Center story.
  • Take ownership of assigned analytic projects by evaluating data requirements, designing analytics approach, and effectively delivering findings to internal and external customers via data visualization tools, PowerPoint, and other modes.
  • Effectively identify, understand, and communicate analytics needs and reporting business requirements.
  • Perform routine data quality review and drive continuous quality improvement initiatives.
  • Proactively mine utilization, financial, and related data to identify trends that support operational improvements and community impact.
  • Collaborate with client service line leaders to understand programming and assist leaders in designing approaches to collecting data that benefits overall client care analysis and performance.

Qualifications
  • Minimum of a bachelor's degree in informatics, statistics, mathematics, or related discipline.
  • 3 plus years of direct experience in health care related or customer service business analysis.
  • Working knowledge of relational database structures, data management best practices, and healthcare/client/patient/customer related data.
  • Strong experience using Tableau, Power BI, or open-source reporting packages.
  • Excellent communication (verbal, written and presentation) skills.
  • Strong analytic and problem-solving skills.
  • Self-motivated, intellectually curious learner.

Diversity, Equity, and Inclusion at the Dempsey Center
The Dempsey Center promotes a culture of inclusion and seeks talented staff from diverse backgrounds. The Dempsey Center encourages applications from qualified candidates of every age, race, national origin, gender, gender identity, sexual orientation, ability, and veteran status.

Required for all employees:
Background check
Annual flu immunization
COVID-19 vaccination

Licensure, Registration, and Certification
Valid Driver’s License

Language Skills
Ability to read, analyze, and interpret complex documents. Ability to effectively communicate with employees, Board members, donors, prospects, volunteers, consultants, advisors, and members of the community.

Math Skills
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Computer Operations
Proficiency with or the ability to quickly learn the organizations client management system (Mindbody) organization's operations tracking system, Ninety. Requires intermediate to expert proficiency with Microsoft Office 365, especially significant experience working with and manipulating data for analysis purposes in Excel Pwer BI, Tableau or open-source reporting packages.

Responsibility for Confidential Matters
Works regularly with highly confidential information. Must comply with confidentiality policies and procedures. Utmost discretion and integrity are required for the job.

Adheres to Dempsey Policies Culture
Regularly represents the Dempsey Center and interprets its policies and practices to all types of people within and outside the organization. Assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.

Supervision Received
Receives very general guidance based on broad objectives for the job. Work is conducted in collaboration with others while maintaining alignment with organizational directives and guidelines. Independent judgment is used to achieve assigned objectives.

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