Customer Support Specialist

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Customer Support Specialist

Location: Saint Louis, MO

Duration: 18 Months

Job Description:

This person is responsible for administrative support for shelters, rescues, and PetFinder (PF) members ordering Client food, treats and litter through the Client Shelter Champions (PSC) program. Builds relationships to become a trusted advisor for shipping logistics and fulfillment. Supports effective and efficient onboarding of new members, setting them up for success on ordering platform. Maintains a deep understanding of solutions and products and educates members about the most relevant features/functionality for their specific business needs. Serves as the voice of the member (issues, feedback, escalation). Provides internal feedback on product enhancements and how to better serve members.

PRIMARY RESPONSIBILITIES:

• Lead onboarding and training of new PSC partners to program.
• Create, manage and track partner data using online tools, feedback loops.
• Identify trends and issues as reported by PSC partners on product orders, fulfillment and donations.
• Assist with collecting and reporting Adopter Data from PSC partners.
• Liaison with Supply Chain and Order & Revenue Management (ORM); Primary interface between shelter partner, and
• Assist with annual partnership review to ensure engagement, compliance and collect shelter feedback.
• Add, track, store information, documents, and interactions in PF database
• Assist with Client Shelter Champions donations, disaster relief and reporting.
• Provide administrative support: coordination of special event donations/giveaways; signage ordering; other print ordering and fulfillment.
• Perform all other duties as assigned

OTHER DUTIES AND RESPONSIBILITIES:

• Assist marketing engagement team with collateral needs.
• Assist Member Success Activation Specialist as needed.

BASIC QUALIFICATIONS:

Education:

• Bachelor's from an accredited college or university, preferred
• High School Diploma/GED required

Experience (Years/Type):

• 2 years Customer Service
• Supply Chain is a plus
• SAP

Skills:

• Problem-Solving
• Analysis & Decision-Making skills
• Strong verbal/written communication skills
• Advanced Excel skills; Windows 10
• Backend technical website development knowledge a Plus
• Internal/Customer Interface (ability to build strong relationships)
• Ability to work independently
• Detail-oriented
• Project Management

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