Fixed Operations Manager

Fixed Operations Manager

Position Summary

Reporting to a District Manager, the Fixed Operations Manager position is responsible for the growth, increased utilization, and management of assigned locations that could include auctions, dealers, rentals or fixed sites in his/her geographic area.  Primary duties include the supervision of PDR, Paint, Wheel, Interior, InFleet/DeFleet operations and technicians, while at the same time managing the vehicle flow and demands of each customer.  

Daily/Weekly Operations

• Effectively penetrate all growth opportunities, increasing utilization within assigned locations, to include internal departments such as new, pre-owned, and service.
• Seek out new business opportunities; effectively building relations and creating opportunities while evaluating needs.
• Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.
• Walk and check in with assigned operation locations to maximizing all opportunities within the program limits.
• As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed.
• Ensure all technicians and other personnel have proper direction, ample work load, and working at peak efficiency.
• Manage all paint supplies and controlling waste while keeping sufficient stock.
• Communicate with the DM/ROD as to any pertinent situation, possible opportunity and help create a plan for implementation if deemed a viable opportunity.
• Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.
• Work with Hail Department to prepare hail estimates as needed. 

Training

• Coordinate new hire orientation to ensure smooth transition for new employees into the organization.
• Conduct monthly meetings; providing assistance, tips, and feedback on sales tools and other performance-enhancement skills.
• Ensure all technicians receive proper technical support to maximize their reconditioning skills.
• Identify and schedule candidates for advanced training, cross training and/or new product implementation.
• Continue personal development to advance knowledge, improve operations and further develop sales skills staying ahead of the market.

People Management

• Act as Team Leader and mentor to Technicians by remaining in close contact daily through a combination of telephone and in-person interface.
• Proactively identify and resolve issues with employee performance.
• Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities
• Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities for improvement, and develop plans to improve their performance and average monthly billings.
• Promote the happenings and direction of DW by conducting monthly technician meetings.

 Customer Relations

• Work with designated management/service writers and educate regarding Dent Wizard’s PDR, paint repair processes and other reconditioning services.
• Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times.
• Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.
• Promote DW’s reconditioning services, people and direction in a positive manner.
• If applicable, walk and estimate whole sale, body line, and turn back vehicles on a regular basis to find opportunities.
• Conduct weekly/monthly reviews with certain customers and departments. 

Qualifications

• Outstanding communication skills and exceptional attention to detail.
• Proven ability to manage, coach, and lead others.
• Excellent time-management skills.
• Paint, body shop, PDR or reconditioning skills a plus.
• Demonstrated ability to create and/or implement processes.
• Strong organizational and planning skills.
• Basic computer skills; Excel, Word, e-mail.
• Proven ability to sell.