Patient Coordinator

JOB TITLE: Patient Coordinator
REPORTS TO: Practice Manager
FLSA: Non-Exempt

Welcome to Preventistry®! We are revolutionizing oral health for everyone by redefining prevention and care.

A more effective health care system requires a revolution in oral health care and DentaQuest’s affiliated practices are leading the way. The affiliated practices are made up of Advantage Dental from DentaQuest, Community Dental Care of Kentucky, Community Dental Care of Texas, DentaQuest Oral Health Center, Gentech Dentist and Sarrell Dental and Eye Centers.

A revolution requires us to reach beyond the dental chair to reshape the oral health system. We address full-body health and its relationship with social and cultural determinates by expanding access to care, the affordability of care and implementing a greater focus on timely prevention of dental disease, rather than intervention.

DentaQuest continues to create a strong partnership for optimizing health system performance by adding an innovative approach to the delivery of oral health care to its extensive experience as a leading dental health benefits administrator. The people of DentaQuest have a common purpose: we work together as one, with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay, where adults keep all their teeth for their entire lives, where every person has access to quality dental care.

DentaQuest’s affiliated care delivery practices are made up of over 200 providers, over 80 practices across six states, with more than 700 employees providing care to over a quarter of a million patients annually. Dedicated to our mission: To improve the oral health of all. We harness our unique reach and insights to provide patients with better care, timely education,greater access, innovative solutions, and transformative system change. We call this industry leading approach to dentistry - Preventistry®.

JOB SUMMARY:
Under the general supervision of the Practice Manager, the Patient Coordinator manages the arrival and departure of patients seeking services at the practice. Patient Coordinator is responsible for providing excellent customer service and setting the tone for a patient’s visit. Patient Coordinator must effectively communicate with the patients, parents, and practice employees to collect patient information, schedule appointments, and relay information to practice employees. Patient Coordinator is responsible for gathering and entering all required patient information and ensuring that the information is on file and is accurate. They are to ensure that a patient has been set up correctly in the system and that practice employees have all necessary information to complete a patient’s treatment. Follows and supports the CARE model for patient experience.

PRIMARY JOB RESPONSIBILITIES:
Greet and welcome patients in person and via phone.
Patient check-in and check-out.
Communicate with patients, parents, guardians and visitors.
Distribute and collect new patient paperwork.
Update and enter patient information.
Set up new patient files.
Collect and set up patient insurance information.
Collect copays and deductibles and record receipts when necessary.
Schedule return appointments.
Verify insurance eligibility.
Distribute requested patient information.
Provide referral information and communicate with referrals to schedule appointments as needed.
Confirm patient appointments.
Builds a productive patient schedule.
Appropriately reschedules appointments when necessary.
Distribute glasses and get parent’s signature if required.
Build Optical schedule if required.
Confirm Optical appointments if required.
Maintains flexibility regarding scheduling changes, communicating changes to patients, and team members
Coordinate the completion of all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms) as part of the pre- and post-visit in accordance with legal and risk management compliance, i.e. HIPAA.
Attend and participate in team meetings.
Other duties as assigned.

PERSONAL CHARACTERISTICS:
High standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Ability and willingness to move with purpose and a strong sense of urgency.
Self-motivated, positive, and enthusiastic.
Self- starter with a strong desire to exceed expectations and capable of supporting a team to achieve successful results.
Maintains confidentiality discretion.
Ability to effectively work in collaboration with others to achieve business objectives.
Willing to grow and be challenged.

JOB QUALIFICATIONS:
Minimum of High School Diploma or GED.
Minimum of 1 year of experience working in a dental or medical practice preferred.
Current CPR certification or ability to obtain within 30 days of hire.
Current TB screening as required by the state.
Skilled in organizing resources and establishing priorities.
Ability to communicate effectively, both orally and in writing.
Ability to maintain quality, safety, and/or infection control standards.
Skilled in all dental insurances, billing and business operations a plus.
Skilled in the use of computers, window-based operating environment.
Able to demonstrate basic understanding of treatments/contracts/financial terms.
Demonstrate knowledge of effective scheduling.
Comply with protocols and standards.
Demonstrate and promote superior customer service skills.
Ability to multi-task.
Identifies and resolves problems in a timely manner.
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
Ability to meet OSHA, CDC, ADA and HIPAA standards.

PHYSICAL DEMANDS:
Requires the effective use of office equipment including, but not limited to, computers, phones and printers.
Ability to sit at computer terminal for extended periods of time.
Ability to communicate via telephone.
Ability to communicate in an active office environment.
Ability to concentrate in an office environment that is active with high voice levels and interruptions.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
** In accordance with DentaQuest’s Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ’s Compliance Officer. **
DentaQuest’s Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.

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