What are the responsibilities and job description for the Customer Service Representative position at dentistryforchildren?
Keeping customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they relay issues or complaints and then to develop creative solutions are essential skills — and not always easy to find.
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Education, Experience, and Licensing Requirements:
University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred
Why should YOU join our team:
$500 bonus opportunity after New Hire Introductory Period!
A comfortable and safe work environment
6 Paid Holidays Paid Day off for your Birthday!
Fun Monthly Performance Incentives
A Growing Client Base
Paid Training
Professional Development Opportunities
Referral Bonuses
Access to all required software
Work-Life Balance
Office hours - Monday-Friday (8am-5pm) EST, CST, MST, PST
Paid Vacation
Work with a great team of like minded professionals across the country
Family Owned and Operated business - We value our team members
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Education, Experience, and Licensing Requirements:
University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred
Why should YOU join our team:
$500 bonus opportunity after New Hire Introductory Period!
A comfortable and safe work environment
6 Paid Holidays Paid Day off for your Birthday!
Fun Monthly Performance Incentives
A Growing Client Base
Paid Training
Professional Development Opportunities
Referral Bonuses
Access to all required software
Work-Life Balance
Office hours - Monday-Friday (8am-5pm) EST, CST, MST, PST
Paid Vacation
Work with a great team of like minded professionals across the country
Family Owned and Operated business - We value our team members
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