Senior User Experience Designer

Company Description

Merkle is a global Customer Experience Design and Management Agency and serves as the digital consulting arm of Dentsu.  At Merkle, we help clients elevate their customer relationships and transform their customer experiences through innovative combinations of technology, strategy and customer-centric storytelling and design. Our Experience Creative studios deliver Service and Product transformation, Connected Commerce experiences, Systems Design, Loyalty and Promotion services, as well as CRM, Digital Content and Marketing programs. At the heart of it all lies our belief in the power of technology and design to create immense value for brands, transform people’s lives and solve the world’s biggest problems. 

Come join the artists, writers, strategists, techies, musicians, engineers, motorcyclists, snow boarders, product owners and all-around fascinating and highly motivated people who make up our rapidly growing global creative community.

Job Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we aim to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can grow. We embed diversity, in our mindset, in our products and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

The Senior Product Designer  will make significant contributions to the delivery and execution of client work with the Experience Design team at Merkle, including ensuring consistency of our brand for all creative projects, as well as developing and guiding the creative vision of client projects. You will work with UX, strategy, technology, and other Merkle team members on a range of and creative projects. You will help guide UI, strategic client plans and help shape projects from planning through implementation. You will work with the GCD Experience Design to identify and champion appropriate deliverables and work standards on your accounts that assure the best possible outcome for every client.

Responsibilities

• Lead and help develop client pitch strategies and presentations
• Create ideas and high concept development for client projects – when given a creative brief or request, be able to clarify the request, produce ideas, sketch solutions, and develop a visual story
• Find creative ways to solve UX problems (e.g. usability, findability)
• Maintain visual design and UI standards to improve team efficiency, including hands-on creation of visual designs and wireframes for clients
• Lead development of develop prototypes for usability testing and demonstration purposes
• Create apps, websites and other digital experiential solutions
• Work with the cross-functional teams and leaders to ensure user adoption and client satisfaction
• Communicate design ideas and prototypes to developers
• Support your design work using all available insights including customer feedback, quantitative data and usability findings
• Remain current on latest design and technology trends in the industry.

At Merkle we are a team of dreamers, doers, and deliverers. We create exciting and meaningful customer-centric digital experiences for our clients. For more than 30 years, we have built upon our heritage in data, analytics, and technology, building unmatched skills in hyper-personalization.

Qualifications

• 5 years of experience or equivalent experience
• 2 years experience in a creative leadership capacity
• Bachelor's degree or certificate in Graphic Design, Human Computer Interaction or related field
• Understanding of Experience Design and the role creative plays in achieving its outcomes
• A portfolio with exemplifying excellent UI Design, compelling ideas, and solid usability
• Digital, interactive and customer experience agency or consultancy experience desired
• Experience designing interactive experiences across a variety of media
• Strong interpersonal skills, including the ability to facilitate client meetings and lead presentations
• Strong team leadership and mentoring skills; able to inspire collaboration
• Expert in Adobe Creative Suite and Figma
• Genuine passion and excitement for all design and a desire to create novel outcomes rather than relying on conventional thinking

Additional Information

The anticipated salary range for this position is $59,000 - $96,025. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com  

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Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact rec[email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.