Job Summary
Under minimal supervision, provides the leadership and direction for the use of existing applications systems ensuring support of the company's business objectives and requirements. Interacts with the Managed Care Executive Director and Senior Management Staff fostering an open and collaborative style of communication and leadership. Assists with development and implementation plans for meeting all software application needs of the organization. Maintains a high level of service on production systems while anticipating future requirements, trends, and changes to ensure high level of customer satisfaction. The incumbent will be hands on and responsible for the functionality, procedures, processes, and overall quality of each application, as well as the efforts and career development of application support personnel. The incumbent will have extensive interface with all functional areas as well as Product Managers and existing vendors in order to ensure timely and quality systems.
Responsibilities
1. Manages the activities of employees within their team and sets expectations for completing project/work assignments, provides direct reports with the resources, tools and training they require to meet the expected performance levels.
2. Assesses staffing and skills requirements, establishes professional development & training plans, and sets goals and expectations for team members.
3. Participates in hiring of new employees, and ensures training for new employees.
4. Reviews provisions for staff development and training.
5. Ensures all company and department specific orientation and competency validation guidelines are followed before start of work assignments.
6. Maintains an adequate dialogue with direct reports to ensure that everyone understands the strategic and operational direction of the Managed Care IS department.
7. Provides continuing feedback on direct reports performance and makes recommendations for improvement.
8. Monitors, evaluates, appraises or disciplines employee’s activities according to DHHA standards.
9. Ensures each employee receives their annual performance appraisal as prescribed by DHHA and departmental standards.
10. Fosters and maintains an expectation for excellence in Customer Service.
11. Directs, organizes & controls the planning and resourcing for support and maintenance of the Denver Health Managed Care software systems.
12. Understands and is fluent in the language of Denver Health users.
13. Interacts with Managed Care management and staff on IS needs and projects.
14. Oversees project work related to their specific application groups ensuring that business goals are met, issues are resolved in a timely manner and standard project management practices are followed.
15. Mentors and acts as a role model for continuous improvement approach utilizing Lean methodologies; identifies actual/potential problems; utilizes innovative problem solving techniques; exhibits commitment to problem resolution and provides follow-up.
16. Develops and maintains working relationships with vendors.
17. Works with vendors to augment DH staff for large projects and help negotiate competitive professional service rates.
18. Supports and provides leadership for other IS initiatives and assigned special projects.
19. Other duties as assigned.
Education
1. Bachelor’s degree required. Concentration in Information Systems, Business or Healthcare related field preferred.
Experience
1. Seven years’ experience in Information Systems required. Experience maintaining or implementing software applications in a medium to large Health Insurance environment or Application Support at an enterprise system level preferred.
2. Two years’ experience in a Lead or Supervisory role managing technical staff required.
Knowledge, Skills and Abilities
1. Ability to standardize processes and procedures with solid communication skills.
2. Ability to provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
3. Ability to stay up-to-date technically and apply new knowledge to the job.
4. Ability to hire, train and evaluate employees and discipline when necessary.
Computers and Technology
1. Technical understanding of various software technologies, tools and platforms.
2. Knowledge of specific Health Insurance industry IT applications is preferred. Skills in compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
3. Computer skills preferred.
Certificates, Licenses and Registration
1. None.
Supervisory Responsibilities
1. This position will be responsible for, but not limited to, hiring, terminating, performance management, coaching, supervision, fostering teamwork, training and development of one or more employees.
Location
Denver Health Medical Plan
Shift
Days
Work Type
Full time
Pay Range
Minimum: $125,900.00
Midpoint: $160,500.00
Maximum: $195,200.00
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been mad e.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Denver, CO
Full Time