RN Supervisor

Denver Health
Denver, CO Full Time
POSTED ON 5/28/2023 CLOSED ON 6/17/2023

Job Posting for RN Supervisor at Denver Health

We are recruiting for a RN Supervisor to join our team!


We are here for life's journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

ACS Float Team

Job Summary

Under general supervision, serves as supervisor of clinical and clerical support staff on an assigned shift. Assists in the development of policies, procedures, protocols and QA/QI for Access DHTC. Assists in orientation and training of new staff. Responsible for case review. Responsible for development of Access DHTC staff schedule. Follows-up and follows through on problems/issues affecting operation. Teaches/facilitates other staff in the development of clinical analysis skills related to telephone triage.

Essential Functions:
  • Provides supervision of Access DHTC staff on an assigned shift. (20%)
  • Provides orientation of new hires (20%)
  • Participates in administrative activities in the Access DHTC including, but not limited to: attendance and assistance with regular staff meetings. preparing written reports as requested. researching and assisting the project manager on customer complaints. preparing and participating in the performance evaluation process for Access DHTC staff. assists with job descriptions writes policies, procedures and competencies interview prospective new hires Monitors work schedules and assignments to insure appropriate staffing to meet anticipated volume and training needs. (20%)
  • Assists with development of staff schedule. Accepts constructive peer input. Actively solicits constructive feedback regarding performance. Assumes accountability and responsibility for working towards and achieving goals set forth by the manager, educator, preceptor and themselves for the next evaluation period. Provides peer feedback as requested. Interacts with colleagues and the public in a manner consistent with the standards set forth in "Excellence in Service", and with the mission of the agency. Shares information with others. Participates in peer review when requested and ensures comments are constructive. Assists in promoting and maintaining a positive attitude toward the unit and institution. Is an active participant in all mandatory in-services, staff meetings, and annual skills review including safety, infection control, disaster, fire and CPR. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. Serves as a resource for other staff on clinical and administrative issues. (10%)
  • Provides phone coverage, as needed, during periods of high volume, staff shortages, and emergencies and as regularly scheduled. (10%)
  • Demonstrates support and compliance with center wide policies and procedures. (10%)
  • Actively participates in the design, development, implementation, documentation, and monitoring of a quality assurance program. (10%)

Education:
  • Associate's Degree Required

Work Experience:
  • 1-3 years Typically two years of professional or call center nursing experience. Required and

Licenses:
  • ACLS-Advanced Cardiac Life Support - AHA - American Heart Association Required and
  • BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required and
  • RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:
  • Proven knowledge of call center technology for an inbound and outbound call center;
  • Strong interpersonal skills that demonstrates successful customer and client relationships;
  • Strong leadership skills; excellent verbal and written communication skills.
  • Proficient with MS Office suiter
  • keyboard skills (able to type 35 words per minute)

Shift

Days (United States of America)

Work Type

Regular

Salary

$36.97 - $55.48 / hr

Benefits

  • Competitive pay

  • Outstanding benefits

  • Education opportunities

  • Shared leadership and advancement opportunity

  • State-of-the-art facilities

  • Immediate retirement plan matching

  • Professional clinical advancement program

  • Participation in evidence-based projects

  • Public Service Loan Forgiveness (PSLF) eligible employer

  • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

  • Respect

  • Belonging

  • Accountability

  • Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).


Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit:


"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."

 

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