Houseperson

SUMMARY

Cleans rooms and public areas in hotel, stock housekeeper carts with supplies and fulfill guest requests

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned

• Stock housekeeping carts with supplies and clean linen, while removing soiled linen
• Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule
• Perform property walks and identify areas that need attention
• Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate
• Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens,
• Fill in for housekeeping shifts, as needed and cleans rooms in accordance to specific brand and company minutes per room standard
• All other duties as assigned

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer need; responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
• Quantity – Meets productivity standards; completes work in timely manner
• Safety & Security – Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly

EDUCATION/EXPERIENCE

Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience

LANGUAGE ABILITY

• Ability to read and comprehend simple instructions, short correspondence/memos; ability to write simple correspondence.
• Ability to understand simple guest requests and general conversation.

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