Program Manager

Do you care passionately about the development, growth, and success of others? Are you driven by a desire to serve and deliver an experience that transforms people’s lives? Do you find yourself seeking out ways you can make an impact? 

If you answered yes, yes, and yes! The search is over, you’ve found the perfect role for you! We are looking for a dedicated, highly collaborative Program Manager to drive large-scale, meaningful change for our members and the internal team that supports them. 

This is a full-time position (35-40 hours per week). The salary range for this position is $80-90k annually (based on experience), with a comprehensive benefits package including medical, dental and vision insurance, 401k plan, company-paid short and long-term disability coverage, and paid time off. This position is 100% remote, allowing you to work anywhere. If you’re looking for a forward-thinking, technology-focused work environment with advancement opportunities and leadership and personal development training, this could be the opportunity for you! 

Role

As a Program Manager at the DEO, you lead a team that engages, connects, and provides members with the educational resources they need to help grow their organizations. You manage the day-to-day operations of the program ensuring that all of the components and elements of the program function together as a cohesive whole. You collaborate across all departments as the representative of your program ensuring that the customer experience is seamless and members are satisfied with the program. You, and your team, deeply understand your member’s toughest issues, and you share these insights with your peers in an effort to improve the quality of content and contribute to the strategic direction of your program. You provide guidance on company policies and procedures, manage team capacity. You engage the appropriate resources to support, and direct the work of the team to drive optimal results, and are responsible for connecting with your team, measuring their performance, and coaching them to their highest potential.

Responsibilities

Program Management and Strategy

• Collaborate with CEO and Leadership Team
• Provide feedback from customers to support strategic direction of the program
• Drive results through member satisfaction and retention
• Manage day-to-day operations of program and team 
• Identify areas of opportunity and Define, Organize, Prioritize, and Execute projects both company wide and within your department
• Monitor the progress of new and existing program content
• Manage onboarding and offboarding of members with emphasis on retention 
• Analyze and report on program data
• Identify trends and possible risks  

• Manage and optimize operational workflow

Lead the Program’s Team 

• Manage Team Capacity 
• Manage and support the Community Managers and Programs Coordinator to achieve fullest potential through training and development
• Provide coaching, support, and resources to internal team
• Develop relationships with team, members, and key industry leaders
• Facilitate communication on Department Initiative statuses to CEO
• Promote effective communication
• Facilitate weekly team meetings
• Co-Manage Programs Coordinator
• Develop policies and procedures, and ensure they are implemented appropriately and kept up to date
• Assist HR with keeping SOPs and employee files up to date

Results

• Customer Satisfaction - Retention and Annual Member Net Promoter Score

• Internal Process Quality and Efficiency

• Employee Satisfaction

Requirements

Required:

• Bachelor's degree in Business, Administration, or a related field. 
• Minimum of five years' experience in the industry
• Minimum of one year's experience in a supervisory position 

Preferred:

• Strategic mindset with tactical skill set
• Strong leadership skills
• Effectively delegates and empowers team members
• Ability to coach and develop a healthy, high performing team
• Crystal clear communication skills
• Self-motivated and driven 
• Takes initiative and ‘makes it happen’
• Ability to manage company wide and department projects from inception to completion
• Solution oriented and collaborative
• Data driven, ability to analyze trends, 
• Solid organizational skills including strong attention to detail and multi-tasking
• Tech savvy, stays up to date with digital trends, ability to use technology to help engage and interact with members (Google Workspace, Zendesk, JustCall, Slack, Whatsapp)
• Ability to moderate virtual calls and represent the DEO both online and in person in a customer facing role 
• Reliable, adaptable, and flexible

Company Overview

Who Is The DEO Dentist Entrepreneur Organization?

We  support dentist entrepreneurs and executives who see a future bigger than they can achieve alone by connecting them with the eduction, resources, and people they need to grow their dental groups and fulfill their vision. 

Other (Pretty Stellar) Perks

• Work remotely from your home office 
• Opportunity to travel in the US, paid for by the Company 
• Comprehensive benefits package 
• Access to cutting edge digital marketing strategies and tactics
• Work directly under successful entrepreneurs and learn what makes a successful small business tick
• Learn dozens, if not hundreds of the latest digital tools and tricks the best businesses are using
• Constant, continual learning which will challenge you intellectually at all times
• A fast paced, progressive work situation
• Results oriented daily job. Your job will matter to the company’s bottom line
• Laid back teammates

A Quick Bonus (Everyone Loves A Bonus!). Here Are A Few Things We Love:

• Workhorses
• Positive attitudes, self help
• Get it done attitudes
• People who teach themselves
• People who love to learn and research
• People who are curious and google things
• People who are passionate
• People who go above and beyond
• People who have integrity
• People who are honest
• People who are dedicated