SUPERVISORY IT PROGRAM MANAGER (NETWORK)

Peachtree, GA Other
POSTED ON 3/13/2024
Summary

About the Position: This position is located with the Department of Defense Education Activity (DoDEA) Information Technology Division, Network Operations Center.

Management will fill the position at Sembach, Germany or Peachtree City, GA. Duty Station will be decided when the selection is made. For consideration in Sembach, Germany, you must apply to announcement - NC7X249171188878HW.

This is a Direct Hire Solicitation positions.
Learn more about this agency

Overview
Accepting applications

Open & closing dates
03/13/2024 to 03/19/2024

Salary
$129,134 - $167,876 per year

Pay scale & grade
GS 14

Location
1 vacancy in the following location:

  • Peachtree City, GA
  • Remote job
    No


  • Telework eligible
    Yes-as determined by the agency policy.

    Travel Required
    Occasional travel - You may be expected to travel for this position.

    Relocation expenses reimbursed
    Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.

    Appointment type
    Permanent -

    Work schedule
    Full-time -

    Service
    Competitive

    Promotion potential
    14

    Job family (Series)
    2210 Information Technology Management

    Supervisory status
    Yes

    Security clearance
    Secret

    Drug test
    No

    Position sensitivity and risk
    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process
    Credentialing

    Announcement number
    NC7X249171188879HW

    Control number
    781195500

    This job is open to

    The public
    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Duties
  • Assign work and develop schedules and subordinates.
  • Develop programs and policies to customers with network management and capabilities for IT services.
  • Provide leadership with metrics, statistics, and reports for delivery of Network Operations Center services.
  • Develop comprehensive solutions and technically sound capabilities to improve delivery and performance services.
  • Develop standards for delivery of services.
  • Analyze communications data systems.
  • Implement standard for communications systems, equipment configurations and systems compatibilities.
  • Evaluate completed projects and systems specifications to ensure performance and readiness criteria are met.


  • Requirements

    Conditions of Employment
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
  • Proof of U.S. Citizenship required.
  • Direct deposit of pay is required.
  • One year trial or probationary period may be required.
  • Appointment subject to a suitability/fitness determination, as determined by a background investigation.
  • One year supervisory probation period may be required.
  • This position requires the incumbent to be able to obtain and maintain Information Assurance Technology Level III (Advance) certification within 6 months of date of hire.


  • Qualifications

    Who May Apply: U.S. Citizens

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

    Basic Requirement for Supervisory IT Program Manager (NETWORK)

    Specialized and Other Experience: One year of specialized experience which includes Oversee enterprise level infrastructure to include network monitoring, server support and administrations systems for management network tools; Develop enterprise strategies, programs, and policies for customers with monitoring capabilities support for IT services; review employee work, resolve grievances and approve/disapprove personnel action and manpower requirements; manage systems, network operations and hardware and software configurations to control data and voice networks. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13).

    The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

    (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.

    (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.

    (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.

    (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

    This job does not have an education qualification requirement.

    You will be evaluated on the basis of your level of competency in the following areas:

    Education
    This job does not have an education qualification requirement.

    Additional information

  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Multiple positions may be filled from this announcement.
  • Be advised that effective Jan. 1 2018, under the Tax Cuts and Jobs Act, most civilian employee relocation allowances became taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for the additional Federal, State, and local income taxes incurred as a result of receiving taxable travel income. RITA does not apply to new government employees or employees returning from an overseas assignment for the purpose of separation from Government service. For more information, visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction.html.
  • Applicants with a disability who need a reasonable accommodation for any part of the application or hiring process should notify David Walton ra@dodea.edu.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This position is not covered by a bargaining unit.


  • A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.
    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
  • This is a Direct Hire Solicitation for Cyber Workforce Positions. Your resume will not be reviewed for qualifications until a selection is made.


  • A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
    The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External).

    As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    1. Your resume:
  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
  • You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
  • For additional information see: What to include in your resume.
  • 2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable.
  • License or Certification: If this position requires a job-related licensure or certification, you MUST submit a copy of your license or certification with your application package or you will be rated ineligible. To determine if this position requires a job-related licensure or certification, please review the Qualifications section listed above.
  • NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
  • NOTE: Duty Station will be decided when the selection is made.

  • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. Additional information about the program is on OPM's Career Transition Resources website.

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