Eligibility Worker/Human Services Specialist 3 (The Dalles)

Initial Posting Date: 09/23/2022 Application Deadline: 10/09/2022 Agency: Department of Human Services Salary Range: $3,265 - $4,913 Position Type: Employee Position Title: Eligibility Worker/Human Services Specialist 3 (The Dalles) Job Description: Eligibility Worker/Human Services Specialist 3 Salary Range: $3,265- $4,913 Location: The Dalles We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply. Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you! Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for an Eligibility Worker/Human Services Specialist 3 based primarily in The Dalles office. ABOUT THE PROGRAM Click here to learn more about Aging and People with Disabilities. Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! YOUR DUTIES AT A GLANCE: In this position you will determine financial eligibility for Oregon Department of Human Services (ODHS) programs, including but not limited to, Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Temporary Assistance for Needy Families (TANF). This position processes applications that are new and re-certifying by reviewing the applicant’s financial and non-financial situations. Determining eligibility correctly and in a timely manner by following complex rules and policies which includes gathering appropriate documentation for the electronic case file. You also will be referring applicants with additional needs to appropriate agencies. WORKING CONDITIONS: Eligibility Workers will conduct 95% of work at their designated workstation. There will be occasional need for travel and field work that may involve going into a consumer’s home. A valid driver's license is required or an acceptable form of transportation. WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS(MQ’s): Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation. Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience) ESSENTIAL ATTRIBUTES: Calm, clear, professional communication skills to ensure quality service daily by telephone, in writing or in person for internal and external customers. Using skills to gather information from customers for assistance with programs and/or services. Experience working in multiple software programs Experience interpreting, explaining and implementing policy and procedures Ability to maintain high level of confidentiality and handle sensitive information **Clearly describe how you meet the minimum qualifications and essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. HOW TO APPLY Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position. Current State of Oregon: Apply via your employee Workday account. (This includes permanent and limited duration employees; temporaries are not counted as internal candidates). View this job aid for help. If you are not a current State of Oregon employee, view this application instructional video. Please upload a resume OR complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. **Emailed resumes and cover letters will not be accepted; they must be attached to your Workday application to be considered. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process. ADDITIONAL REQUIREMENTS: Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. HELPFUL INFORMATION: This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies. Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page. If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us. Please be sure to include the job requisition number. For questions about the job duties or application process, please contact Amy.Acree@dhsoha.state.or.us. Please be sure to include the job requisition number.