Web Strategist '12 Month Roster'

Duties

WHAT IS THE OFFICE OF ONLINE SERVICES DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

OFFICE OF ONLINE SERVICES

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner.
• Build, edit, and publish web pages, content blocks, and multimedia components using a web- based content management system, such as Drupal, as needed.
• Use analytical and evaluative techniques to review and analyze site analytics and other metrics, such as Google Analytics, ForeSee and Optimal Suite, to uncover trends, preferences and information that can be used to improve the public's online experience.
• Evaluate, write and edit content for adherence to general usability or heuristic standards, improve its usability and accessibility, comply with plain language standards, and improve search engine optimization.
• Audit and analyze website content and create a comprehensive plan to create, maintain, revise, and archive that content based on user needs and business goals.
• Research products, services, processes and strategies to identify and recommend opportunities to improve the IRS's online services.Prepare presentations, summaries, articles, directives, policy statements, and other written guidelines and recommendations relating to the IRS website.

Help

Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD99365

Visit the IRS SPD Library to access the position descriptions.

• If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE:GS-13

To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Using analytical and evaluative methods to analyze facts, draw conclusions, and recommend solutions to problems that often apply to websites and initiatives with multiple stakeholders. Experience developing, implementing and managing enterprise-wide digital technology plans and programs, including managing web development and design, editorial, information architecture, data transparency, social media and digital technologies in order to present Agency information to the public. Experience consulting, evaluating and making recommendations to improve the use of digital technology. Experience with project management principles and processes and the ability to coordinate effectively with partners from other areas of expertise in order to present Agency information online in the most effective, factual, and user-friendly manner. Experience with emerging media and digital policies, products and technologies and their use in order to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring web projects from conception to launch. Experience with plain language standards, editorial techniques and web communication principals to write and edit complex topics for the general public to consume on a digital platform. Experience with oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, to effectively communicate proposals to partners across the organization.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

AND

MEET TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a BARGINING unit position.
• Tour of Duty: DAY SHIFT 6:00AM-6:00PM MONDAY-FRIDAY
• Alternative work schedule, staggered work hours or telework may be available.
• Relocation expenses - NONE

12-MONTH ROSTER WITH CUT OFF DATES: This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 09/28/2023. The announcement will be used to fill an anticipated 4 vacancies. Selections may be made from certificates issued up to 12 months after the 1st cut-off date listed below. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered 1/11/2023, 4/11/2023, 7/11/2023, 10/11/2023, 1/11/2024. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 10 days prior to the additional cut-off date or the final selection date.

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