Transportation Services Representative 1 (Limited Duration)

Initial Posting Date: 08/03/2022 Application Deadline: 08/17/2022 Agency: Department of Transportation Salary Range: $3,022 - $4,465 Position Type: Employee Position Title: Transportation Services Representative 1 (Limited Duration) Job Description: Transportation Services Representative 1 (Limited Duration) Oregon Department of Transportation Driver and Motor Vehicle Services Division Field Services Group – East Region John Day The role: Bring your excellent customer service skills to our John Day field office team! As a transportation services representative you will explain vehicle laws, process transactions, and collect fees while adhering to privacy laws. If you thrive in a fast pace working environment, this position is for you. Apply today! This is a limited duration appointment that is expected to end on or before 6/30/2023. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments, visit our Social Equity website. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life: Model behavior that exemplifies the five essential DMV leadership characteristics: courage, communication, collaboration, commitment and creativity. Provide daily professional, efficient, respectful and timely customer service to the public. Interpret laws, rules, policies, procedures, programs and records while complying with privacy laws. Explain the use of forms for various transactions and inspect supporting documents for accuracy. Collect appropriate fees for transactions and balance receipts at the close of each business day. Provide applicants with driver license study material, explain the law test and conduct the vision test. Produce photo licenses, instruction permits and identification cards. Conduct all driver license examinations including behind-the-wheel skills tests. Perform a physical examination of vehicles to determine the correct vehicle identification number (VIN). May require standing for extended periods, working in inclement weather, overnight travel, working an irregular schedule and lifting up to 40 pounds. To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov. What’s in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation. Live, work and play in John Day, Oregon! Want to know about new job postings? Click here to subscribe for email notifications through GovDelivery! What we need: Two (2) years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures; AND Experience or training using computers to retrieve and input data; AND Three (3) months experience collecting money and making change. Note: In addition to the above minimum requirements, this position requires the employee to collect money and make change. If you wish to be considered for this position, your application must show a minimum of three months experience in this area. Note: Completion of an associate's degree will substitute for one (1) year of the public contact experience. Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered. What we’d like to see: If you have these qualities, let us know! It’s how we will choose whom to move forward! Note: You do not need to have all of these qualities to be eligible for this position. Experience working in a fast-paced environment and possible stressful situations. Experience providing excellent customer service with customers who may be displeased. Experience handling multiple assignments and frequent interruptions. Experience providing effective and courteous communication with customers or clients. How to apply: Before applying, click here to visit our applicant information website to learn more about our process. Complete the following required steps: Fill out the application. We will not accept a position description or attached resume in place of a completed application. Complete questionnaire. Answer the checkbox-style questions before submitting your application. After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox. If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. Need help? For questions, call 503-383-8854 or email ODOTRecruitmentMN@odot.oregon.gov. The fine print: We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment with ODOT values. We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer. Don’t attach extra documents. We will only look at documents that we ask for. We may use this recruitment to fill multiple or future vacancies. We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for REAL ID designated positions. Employees in these positions have the ability to affect the identity information that appears on driver’s license or identification cards. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position. You will be represented by the Service Employees International Union (SEIU). Human Resources/Recruitment, MS12 355 Capitol St NE Salem OR 97301-3871 Fax 503-986-3895 ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1. #LI-POST