Customer Success Manager, Enterprise

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70 countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing. This can be a remote role (working from home), so we are totally happy for you to be based anywhere in the USA. We do have an office in San Francisco. #LI-Remote You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. Although we are predominantly a San Francisco based team, we are totally happy for someone to be based anywhere in the US Pacific, Mountain, and Central timezone & work fully remotely. #LI-Remote Our Mission: At Deputy, we believe that life was made for living — not scheduling. We’re on a mission to change the way the world works by streamlining employee admin so businesses can focus on building thriving workplaces. Our platform makes it easy to schedule, prepare accurate payroll, and communicate clearly with employees. We are looking for fantastic people to help us make a huge impact in the global workplace.   Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70 countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.   The Team:  Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more. Our key focus is empowering customers to utilize Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.   The Role:  As a Customer Success Manager, you manage a portfolio of Enterprise level customers. Your primary objective will be to make your customers successful and raving fans of Deputy. You will partner with our customers to understand their business needs, internal processes, and help them optimize their usage of Deputy to deliver the maximum amount of value.  You will become a trusted advisor to your clients, with regular touchpoints that build confidence and a relationship with the Deputy platform. You will understand your customers' core needs to easily identify new expansion, adoption, and referral opportunities. You will work closely with the Sales, Product, and Marketing organizations to build customer advocacy and ensure retention of your book business.  PERKS -Employee Stock Ownership -Competitive Compensation Packages -Annual Development Budget -Fully Paid Health benefits (for individuals) -Company outings -Commuter Reimbursement Program -Flexible Work Schedule WHY JOIN DEPUTY? Deputy bring in $81M series B No. 5 on Forbes Cloud 100 for 2018: Rising stars Why IVP invested in Deputy Check out why our customers love us GetApp and G2Crowd. Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.  Interested? Apply now