Customer Success Manager, Mid-Market

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70 countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing. We have a hybrid working environment. #LI-Remote #LI-Hybrid You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. The Team:  Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more. Our key focus is empowering customers to utilize Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.  The Role:  Our mid-market customer segment is rapidly growing. As a Customer Success Manager, Mid-market, you will manage the success for a portfolio of high-growth mid-market customers. Your primary focus will be enabling your portfolio of customers to accomplish their desired business outcomes with a journey that leaves them delighted with their experience. You will become a trusted advisor to your clients, with regular touchpoints that build confidence and a relationship with the Deputy platform. You will understand your customers' businesses and core needs to easily identify new ROI and adoption opportunities. You will work closely with the Sales, Product, and Marketing organizations to build customer advocacy and ensure retention of your book business. Why join? 🤔 - Australian Hyper-Growth Startup - Head Office in Sydney - Why IVP Invested in Deputy - Deloitte's #21 Fastest Growing Technology Startups in Aus 2018 - Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP. - Global Growth across APAC, America and EMEA. Perks 🙌 - Share Options - Paternity/Maternity Leave Policies - Personal Learning & Development Fund - Flexible Work Policy - Company wide Development & Coaching - Hackathons - Awards - "Your Time to Shine & Celebrate Success" - Social Events & variety of social clubs (Books, LGBT, Games, Sports) - Mental Health Support - Munch & Learns Our mission 🚀 At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries. We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world. Check out this video: Deputy Explained Check out why our customers love us: GetApp and G2Crowd.  Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.  Interested? Apply now