Support Operations Lead

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70 countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing. Currently, our employees are working in a remote hybrid world with centralized flexible office space in San Francisco. You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. The Role We are looking for a full-time highly motivated and professional Operations Lead to augment our product support team at Deputy. The outcome of your efforts will be a highly efficient, effective support team, and a delightful customer experience.  You will be responsible for driving effectiveness in Support. You’ll be a technical expert in Zendesk system administration, data and business processes as well as connecting various systems together. You’ll also have product sense, to drive continuous improvement in driving better support outcomes. This role can be based in Australia or in the United States (California, Oregon, or Washington state) PERKS -Employee Stock Ownership -Competitive Compensation Packages -Annual Development Budget -Fully Paid Health benefits (for individuals) -Company outings -Commuter Reimbursement Program -Flexible Work Schedule WHY JOIN DEPUTY? Deputy bring in $81M series B No. 5 on Forbes Cloud 100 for 2018: Rising stars Why IVP invested in Deputy Check out why our customers love us GetApp and G2Crowd. Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.  Interested? Apply now