Office Team Leader

About us

Dermatologic Surgery of Albany, PLLC is a small business in Albany, NY 12203. We are challenging and innovative.

Our work environment includes:

• Safe work environment
• International workforce

Our growing medical practice is looking for a full-time office leader who can assist with the leading of our practice team. We are looking for someone with high-quality customer service experience; excellent verbal skills as well as organization and computer skills that can assist to keep the office running smoothly. The ideal person for this position must have an open mind, offer ideas, and ability to self-direct in a timely manner. Must be comfortable with insurances. and a complete understanding of AR.
Someone who can assist in the day-to-day operations of the office and is genuinely excited about our patients and team.
If you want to enjoy coming to work and be inspired and challenged each day, then join our team of dedicated professionals!
Must have medical experience.

Responsibilities:

• Model outstanding service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to managing the practice.
• Train, coach, and mentor team members to optimal patient service levels.
• On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Hold team accountable to day-to-day functions of an office
• Review operating performance results and take immediate steps to implement course corrective activity as needed
• Oversee daily office activities and provide support and assistance to the staff when required
• Respond efficiently to patient and staffs needs and inquiries.
• Prepare Monthly Reports.
• Prepare Weekly Deposits
• Prepare Weekly payable for check processing
• Reconcile Staff Time sheet for Payroll processing.

Qualifications:

• Prior Management Experience Required (2 Years)
• Versed in computer software
• Customer Service experience a plus
• Ability and willingness to multi-task, delegate, and hold others accountable
• Computer literacy and typing proficiency
• Knowledge of insurance and billing

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

COVID-19 considerations:
Mask are work at all time while in the practice

Ability to commute/relocate:

• Albany, NY 12203: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have the highest attention to detail?

Education:

• Associate (Required)

Experience:

• Management: 2 years (Required)
• Administrative experience: 5 years (Required)

Work Location: One location