General Manager

Description

We are looking for an exceptional General Manager to oversee our Dugan's Dog House location in Aurora, CO. The General Manager oversees the complete operations of a facility, including daycare, boarding, grooming and retail services. Responsibilities include managing daily operations, managing the staff, overseeing customer service, generating additional sales and managing to a set budget.

Job Duties / Essential Functions:

· Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.

· Collaborate with Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)

· Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.

· Manages all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary

· Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.

· Manages center payroll and ensures that payroll is approved in a timely manner

· Works with Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.

· Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.

· Prepares and delivers annual performance reviews to team members on a timely basis.

· Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.

· Resolve any and all customer and staff complaints.

· Actively manages center’s social media accounts through weekly postings and replying to customer comments.

· Creates, implements and executes on local marketing programs to acquire new customers and grow sales.

· Attends community events and partners with local businesses to promote Destination Pet services.

· Maintains appropriate inventory of supplies; reorders and restocks as necessary.

· Monitors and manages all computer systems located in the center.

· Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.

· Utilizes financial reports and statistics.

· Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.

· Ensures that bank deposits are completed as needed.

· Promotes and markets Dugan's Dog House's programs and services in the surrounding community.

· Assists other team members as needed.

· Performs other duties as assigned.

Skills and Experience:

· BS/BA is a plus.

· Must be a passionate team player and a strong motivator.

· Must have strong background in driving performance excellence through strong people management.

· Five plus years in Pet Care/Veterinary services, Hospitality, service and / or retail environments.

· Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.

· Proficiency in computer applications including Microsoft Office Suite and database applications.

· Ability to multi-task with strong time management skills.

· Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.

· Excellent oral presentation, writing, and analytical skills.

· Strong interpersonal, communication, and motivational skills.

· Must have exceptional strong customer service experience and skills.

· Veterinary, boarding and/or grooming experience required.

· Must have experience in managing inventory and accounts payable.

Physical:

· Must be able to work evenings, weekends and holidays.

· Must frequently lift 40 pounds.

· Must be able to be on feet eight hours per day.

· Must be able to stand, walk and climb stairs frequently.

· Must be able to work on computer system and work multi-line telephone.

· Must be able to handle dogs on leashes.

· Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Pay Range: $45,000.00- $55,000.00 Annually

***$1,000.00 sign on bonus after 90 days of employment!!!!!!*****