Manager

Job Title: Manager

Reports to: General Manager

Location: Washington Twp

Company: dba Detroit Wing Company

Job Description

The Assistant Manager will be involved in all aspects of the business and responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Detroit Wing Company (DWC). The Team Member in this role will lead by example, be enthusiastic, and have a “can do” attitude. Key responsibility areas includes team performance, increased sales and profitability, effective cost controls, and development, training and retention of team members. The Assistant Manager is responsible to work actively to ensure the restaurant meets administrative, training, and operating goals. Customer satisfaction will be your driving motivationto build upon the DWC brand.

Responsibilities

• Oversee daily FOH and BOH operations and ensure safety and sanitation standards are followed for employees and customers.
• Maintain food and labor cost at optimum levels
• Ability to work a 40 hour work week. (Includes nights, weekends, and some holidays)
• Frequent contact, both inside and outside the restaurant, with the public, business, and various community organizations to develop and improve the restaurant’s public relations.
• Respond efficiently and accurately to customer complaints.
• Receive and resolve customer complaints in a tactful manner to maintain customer satisfaction.
• Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws.
• Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner.
• Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation.
• Train and develop the capabilities of shift leaders and cooks in the areas of management skills and technical knowledge to provide for growth.
• Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) to develop attitudes of cooperation, enthusiasm, and professionalism.
• Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, payroll, EOD reports, etc.) to assure proper accountability of company funds.
• Understand and enforce current HR laws and best practices
• Manage and promote the brand

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20 - $25