Relationship Manager – KYC - Vice President

Job Title: Relationship Manager

Corporate Title: Vice President

Location: New York, NY

Overview

Deutsche Bank’s Client Lifecycle Management (CLM) team is a global, cross divisional function, the primary role of which is to perform Know Your Client (KYC) due diligence activities for new clients, while periodically reviewing and updating existing client relationships meeting internal KYC policy and procedures standards, and external regulatory requirements.

Each function within the Client Lifecycle Management (CLM) group has the required supervisory controls embedded in the end-to-end process, supported by a management information function. As a Relationship Manager you are aligned to Fixed Income & Currencies (FIC) Desk Head, ACOs, and Regional Lead. Orchestrates, plans, and executes KYC queries and priorities, in partnership with accountable client officers (ACO), Business Mangers, and Desk Head. Complementing the desks strategy, empowers business prioritization through desk aligned teams managing Case Manager’s directly and ability to draw on fungible resources; analyzes and provides detailed MI allowing informed and proactive decision-making; improving client experience through precise compliance standards and clear communication.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office

• Retirement savings plans, parental leave, and other family-friendly programs

• An environment that encourages networking and collaboration across functions and businesses

• Active engagement with the local community through Deutsche Bank’s specialized employee groups

Return to Office:

At this time, all individuals present in the location must be fully vaccinated for Covid-19

• It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model

• Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion

Hear from our people and look inside our office: DB@The Muse

Your Key Responsibilities:

• Serve as a CLM pipeline team and onboarding prioritization manager to meet required service level agreements (SLA) for the respective Desk (covering New Client Adoptions, Product Extensions, Event Driven Reviews, and Periodic Reviews)

• Focus on building and maintaining ongoing internal/external relationships as a member of the Client Lifecycle management team; as well as, building strong relationships with the associated Desk/Sales team, with the mindset to grow and expand the Bank’s wallet share among Institutions and Businesses

• Build and maintain strong working relationships with CLM Directors, Team Leaders, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery

• Point of escalation contact for Outreach teams relating to KYC business blockers and unresponsive ACOs/Clients

• Ensure teams operate in line with the Firm’s governance and oversight for risk and controls

• Reviewing daily, weekly, and monthly management information (MI) to identify potential issues, and ensure proper control functions are in place

Your Skills and Experience:

• Excellent leadership, people management, coaching, and project management skills

• Experience in raising awareness of project benefits, performance management, and motivating teams to deliver quality/achieve project objectives in a challenging environment

• Excellent problem solving and analytical skills

• Effective communication skills at all levels and across all internal and external stakeholder groups

• Strong interpersonal skills, inclusive of conflict resolution, and relationship management

How You’ll Lead:

• Able to demonstrate leadership through mobilization of support resources to energize and sustain industry leading client service and onboarding to institutions, both new and existing

• Proactive self-motivated leader with excellent communication skills, demonstrating your own initiative and ability to perform in high pressure environment

• Ability to champion ideas and ongoing performance through a team-based approach

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.



We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .