Field Service Technician (TIV)

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

DEUTZ Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center – area of operation. The Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Field Service Technicians will be responsible for, but not limited to, the following duties:

• Travel to customer(s) locations to perform engine and equipment-related repairs.

• Assist in resolving customer-related issues in a timely matter.

• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-order all parts and materials required to perform assigned repairs.

• Inspect required repairs safely and effectively.

• Ensure all repairs are completed as assigned and according to manufacturer requirements.

• Ensure proper cosmetic appearance upon completion of repairs.

• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.

• Maintain and keep the work area in a clean and safe condition.

• Communicate with customers in a respectful and honest manner.

• Match all identified solutions necessary to affect a repair.

• Complete all work orders and time sheets in a timely manner.

• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.

• Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.

• Perform all work in accordance with all established policies and procedures.

• Assist in the proper filing of warranty claims and customer invoices.

• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.

• Maintains and cleans service trucks meeting DOT requirements

• Other duties as assigned by branch management personnel.

  
  

Supervisory Responsibilities: Individual Contributor

Travel Demands: Anticipated domestic and international travel is approximately 10-20% depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.

• Exceptional strong working knowledge of DEUTZ Diesel engines.

• Ability to work with minimal supervision.

• Meet all local/state and company requirements to operate a company-assigned service vehicle.

• Excellent communication skills (writing, speaking in person, and over the phone).

• Proficient in the use of basic computer functions and portable diagnostic tools.

• Must have own tools. Key DEUTZ tools will be provided.

  
  

LANGUAGE ABILITY:

Read, analyze and interpret scientific and technical journals, financial reports and legal documents. Respond to inquiries or complaints from customers, agencies or members of the business community. Write speeches and articles for publication.

REASONING ABILITY:

Apply common sense understanding to carry out simple one- or two-step instructions. Deal with standardized situations with only occasional or no variables.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work in all weather conditions.

  
  

PHYSICAL DEMANDS:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.