Cocktail Server

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

Responsibilities will include delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests.

In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Cocktail Server is responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge, or pool. Assists the department head with the training/mentoring of new Team members as requested. 

Maintains all assigned uniforms in accordance with established standards. Markets the restaurant, lounge, and pool and services offered. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

Guest Service/Communications  

Greet and serve Guest’s courteously and in a timely manner with an upbeat attitude 

Respond to Guest inquiries and requests in a courteous and polite manner 

Anticipate Guest needs 

Provide Guests with information and directions 

Working knowledge of portion control and product identification.   Answer questions about our food, beverages and other Company functions and services.   Inform Guests of specials and menu changes 

Adhere to all The Company Standard Operating Procedures  

Maintain all The Company Sequence of Service Standards 

Provide information to Guests regarding our venues, menus and pricing 

Recognize and cultivate regular Guests and repeat business 

Maintain line of sight/atmosphere control by circulating through your work area throughout shift 

Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude 

Fluency to speak English with Guests and co-workers 

BEVERAGE SERVICE 

Take orders for beverages from Guests at tables 

Communicate orders through POS terminal immediately 

Deliver beverage orders promptly 

Organize and prioritize service per appropriate service sequence  

Prepare beverages according to standard recipes and venue specifications 

Fulfill service duties including: 

Check beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met 

Garnish any and all beverages as needed per Company Standards and Recipes 

Prompt preparation and delivery of beverage orders 

Orderly presentation of beverage orders 

Cordial relations with co-workers and Guests 

Organize and prioritize service per appropriate service sequence  

Check beverage and food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met 

Responsible Alcohol Management 

Comply with all state and federal liquor laws 

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. 

Responsible for checking the identification of Guests and following all other responsible vending guidelines 

Maintenance of all Tables in Station 

Maintain Company Safety and Sanitation Standards 

EDUCATION/WORKING KNOWLEDGE: 

2 years’ experience in high-volume restaurant and/or nightclub 

Knowledge of all menu items, liquor brands, beers, wines and non-alcoholic selections available    

21 years of age 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

Ability to write and verbally communicate 

Must have good positive energy throughout the day 

Must be able to bend, kneel, and/or stand for extended periods of time 

Must be able to move quickly  

Must be able to push and lift up to 50 lbs. 

May work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors 

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

Exposure to cleaning materials 

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work will be required 

Ability to maintain guest confidentiality 

Ability to handle a fast-paced, busy, environment

Virgin Hotels is a proud to be an EOE.