Training Specialist

Develon is looking for a Training Specialist to join our dynamic and growing team in Suwanee, GA.

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The Training Specialist will coordinate all facets of training HDINA dealership personnel in North America as well as for internal personnel. Assist with training plan development and implementation (both online and classroom), support and maintain relationships with remote training sites and manage training administrative duties for the learning management systems. This role will also provide administrative support for Training team members.

Administer Training Duties for Learning Management System (LMS)

• Deploy, manage, and maintain web-based training courses (WBT's).
• Setup and maintain training locations, instructor-led class schedules, and instructor-led course (ILT) titles, descriptions, and part numbers.
• Work closely with training developers, instructors, and outside vendors for the design and production of outsourced training materials as a primary source of information and resource.
• Create and maintain verbiage for automated communications templates regarding new registration confirmations and other correspondence from LMS.
• Maintain and create Certification (Learning Paths) on LMS for Sales, Parts and Service and Dealer Scorecard, and coordinate with vendors on fulfillment of learning path awards.
• Monitor Service Training page on DealerNET and make sure information is up-to-date and accurate.
• Maintain Workspaces on LMS.

Training Coordination

• Work closely with training team to manage logistics for instructor-led classes.
• Create and track vendor invoices for training and service-related products and submit via e-approval for payment.
• Submit and maintain vendor profiles for creation or changes via e-approval.
• Prepare/create invoices for student billing by the 15th of each month for the previous month.
• Prepare monthly training reports.
• Assist, when necessary, with the classroom set up at least one day prior to a class date, such as:
• Schematics, table items, service library, classroom presentation files
• Order lunches for the week and have snacks and drinks available for the week's class.
• Maintain adequate inventory of everyday use items.
• Assist with cleaning and maintaining training classroom(s) and shop areas.
• Provide assistance in bringing machines in and set up for class.
• Travel with training team (Instructors, Trainers, Developers, etc.) as needed to increase training familiarity.
• Assist with dealer call-in webinars for parts and service.
• Monitor and assist dealers with Call Trac help desk cases.
• Meet bi-weekly with maintenance vendor to discuss issues and status of LMS changes or updates.

Training Program and Materials Development/ Maintenance

• Instructor-led Course Development:
• Assist developers, instructors, and trainers' creation of training materials.
• Assist with photo shoots of machines and components.
• Modify photos as required.
• Create and maintain electronic library of course materials, photos, course manuals, etc.
• Periodically audit training material for accuracy, relevancy, as well as branding.
• Online Course Development - In-house:
• Assist developers, trainers, and instructors with the development and maintenance of WBT courses.
• Online Course Development – Vendors:
• Coordinate with developers making raw data available to vendor.
• Review and recommend appropriate changes to reflect accuracy, layout and functionality.
• Create and maintain job aids such as How To manuals and handbooks.
• Machine Care
• Help manage machine inventory. This includes keeping track of training machine hours and reporting to the logistics department.
• Assist in coordinating necessary machine(s) for regional training.

What You'll Get

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization.

What You'll Need to be Successful

• Strong organizational skills & time management skills
• Experience with Cornerstone SBX (aka Saba) Learning Management System or similar
• Adobe Premiere Pro preferred but not required.
• Experience with E-learning design using Articulate 360 applications (Storyline 360 and Rise 360) preferred but not required.
• High level of experience with Microsoft Office Suite
• Education: Associate's degree required, bachelor's degree preferred
• Experience: 5-7 years
• Fluent in Korean preferred but not a must
• Travel: up to 20%

HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.