What are the responsibilities and job description for the Banking Sr. Customer Service position at Dexian DISYS?
Job Title: Banking Sr. Customer Service
Location: Shoreview, MN/ Chandler, AZ/ Des Moines, IA/ Salt Lake City, UT/ San Antonio, TX/ Charlotte, NC
Duration: 12 months contract with possible extension
Rate - $24/hr. - $26/hr.
30 days onsite training then 5 days onsite and 5 days remote schedule
Responsibilities:
Support Escalations: proactively seek ways to improve processes. Perform moderately complex transactional or customer support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.
This is an intake role. Likely 5-10 cases. The intake team intakes the escalated complaint and directs it to the appropriate research group. Handles it for the Enterprise. If someone is dissatisfied with customer service, even in a branch, and uses high risk terms like theft or discrimination, they'll likely be transitioned to this team.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
Salary : $24 - $26
