What are the responsibilities and job description for the Patient Access Representative position at Dexian?
Position Details:
Job Title: Customer Service Representative
Location: Overland Park, KS
Duration: 5 Month contract
JOB DESCRIPTION:.
- Data Entry
- Need customer service for overflow help with other teams
- Accuracy – creating accounts and cases
- Updating information in accounts from Med Billers and Requirements:
- Strong accurate data entry skills
- Previous work experience in Specialty Pharmacy or Customer Service preferable
- Professional level skills in computer use, including but not limited to MS Office, email, web-based applications and key boarding skills
- Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting
- Strong ability to multi-task and strong time management skills
- Ability to function in a high-volume, fast-paced environment
- Dependable and strong work ethic
- Ability to accept and implement feedback and coaching Specific type of experience preferred:
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients’ medical condition
Salary : $19 - $21
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