What are the responsibilities and job description for the Customer Support Assistant position at Dezign Comm?
Job Title: Customer Support Assistant
Job Summary: As a Customer Support Assistant, you will play a critical role in ensuring our customers receive exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and providing guidance to ensure a positive customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers with product information, troubleshooting, and problem resolution.
Document and track customer interactions and resolutions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex customer issues.
Provide feedback to the product development and marketing teams based on customer inquiries and feedback.
Assist with order processing, returns, and exchanges as needed.
Identify opportunities to improve processes and enhance the customer experience.
Requirements:
High school diploma or equivalent; bachelor's degree preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in CRM software and other customer support tools.
Ability to work independently and as part of a team.
Job Summary: As a Customer Support Assistant, you will play a critical role in ensuring our customers receive exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and providing guidance to ensure a positive customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers with product information, troubleshooting, and problem resolution.
Document and track customer interactions and resolutions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex customer issues.
Provide feedback to the product development and marketing teams based on customer inquiries and feedback.
Assist with order processing, returns, and exchanges as needed.
Identify opportunities to improve processes and enhance the customer experience.
Requirements:
High school diploma or equivalent; bachelor's degree preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in CRM software and other customer support tools.
Ability to work independently and as part of a team.
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