What are the responsibilities and job description for the Production Support Engineer position at Diamondpick?
Note:- Client is also expecting to have the production desk candidate to have experience in Gitlab, Ansible, terraform and very basic on AWS, Linux.
Tier 1” Support Services includes:
- Service desk 24x7x365
- Monitoring and responding to alerts from monitoring systems, tickets in ETMS.
- Reporting.
- Capacity planning.
- Knowledge base management.
- Service request management.
- Incident management.
- Maintenance management.
- SOP based triage.
- Communication coordination as required by Verizon.
“Tier 2” Support Services includes:
- Availability management.
- Cost optimization.
- Event correlation.
- Customer champions.
- OS and platform support.
- Management tools support.
- Patches and vulnerability remediation.
- Release management.
- Customer deliverables.
- Escalation support for Tier 1
Salary : $30
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