Assistant Store Manager Operations

DICK’S Sporting Goods is seeking an Assistant Store Manager to lead store operations.

On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team.

As an Assistant Store Manager - Operations, you will be responsible for operational functions in the store, including freight flow, front end, cash office, pricing accuracy, and Omni-channel fulfillment (Ship from Store - SFS & Buy Online/Pick-up In-Store - BOPIS) and achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.  You will directly manage a team of associates assigned to the operational functions of the store and have a dotted-line responsibility for managing associates in other areas of the store when serving as Head Coach (Manager on Duty).

Essential Functions of this position include: 

• Ensure the operations departments/teams meet all company operational standards
• Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
• Drive customer experience through front end interactions
• Manage associate performance matters, including appraisals, promotion recommendations, and discipline
• Execute back office procedures including pre-/post-employment and active employment processes
• Review front end candidate applications, interview, hire and on-board/train hourly associates for the Operations teams/departments
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach"

• Select, on-board, empower, and develop a highly effective team of individuals
• Define a clear vision and strategy in order to communicate expectations
• Demonstrate a flexible leadership style to foster team member engagement including recognition
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
• Incorporate your customer’s perspective when defining success

 All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.

Success Profile:

• 1-3 years Retail Assistant Store Manager, Department Manager (Big Box preferred) or Retail Store Manager experience required
• World-class customer service skill and interpersonal/communication skills
• Affinity for developing talent
• Strong problem-solving ability and analytical skills
• Attention to detail
• Flexible availability – including nights, weekend, and holidays
• Ability to prepare routine administrative paperwork

Additional Compensation:

• Quarterly and Annual Bonus Programs

DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.