Retail Bike Technician

WHAT YOU'LL DO IN THIS ROLE

ROLE RESPONSIBILITIES:

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

•  Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures.  Assist with the assembly of exercise equipment as needed. 

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

WHAT WE'RE LOOKING FOR:

• Prior experience of Building, repairing, and selling bicycles preferred

• Prior experience of Building, repairing, and selling bicycles preferred