What are the responsibilities and job description for the Mobile Technician Manager position at Dickinson Fleet Services?
Cox Automotive Mobility Fleet Services keeps your fleet moving.
Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.
CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
The Mobile Technician Manager (“MTM”) is the primary point of contact for technicians. As such, the MTM must act with a sense of urgency daily to solve issues related to the technician’s job. Key performance indicators of the MTM include technician turnover, QCIs performed, Safety audits, technician productivity, and technician engagement/touch time. The MTM actively manages a team of technicians to deliver desired outcomes of the CAMFS business, including technician efficiency, productivity, training, and customer satisfaction. The MTM either knows the solution to tech issues or knows where to find solutions. In any given day, the MTM will interface with technicians, the Hub Leader, the Mobile Service Writer, Dispatch, IT, National Accounts, and Corporate resources to resolve issues and assist in technician performance. Each day the MTM is focused on improving the effectiveness of technicians to deliver mobile maintenance.
Knowledge, Skills and Abilities:
- Ability to lead a team of up to 50 technicians to deliver company results.
- Skills in coaching/mentoring, teaching, and ‘tough love’ as it pertains to mobile technicians
- Knowledge of the mobile work environment and challenges, maintenance practices, an CAMFS-specific requirements and processes for mobile maintenance.
- Ability to coordinate multiple group efforts to solve issues related to the technician job.
- Ability to act with a high sense of urgency.
- Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
- Customer Orientation: Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Able to act as intermediary between CAMFS technicians and customers.
Job Task
- Provide leadership to individuals and groups of technicians daily.
- Collaborates with Dispatch to ensure each tech is busy every day.
- Develop productivity reports and work with Hub team members to improve productivity.
- Actively work across CAMFS organizations to resolve issues related to the technician’s role.
- Meet with technicians, conduct QCIs, and safety audits as required.
- Travel to technician and customer locations frequently.
- Performs other duties and responsibilities as assigned.
Required Competencies:
- Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
- Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Technician Focus: Is able to seamless navigate from mentor/coach to ‘tough love’ manager to manage a diverse set of technicians.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a highest level of accomplishment.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
- Systems: Demonstrated ability to learn and use IT systems related to technician performance.
- Interpersonal Savvy: Relates well to all kinds of people – up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.
Why Cox Automotive Mobility Fleet Services?
- Excellent benefits: An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more.
- Strong values: We're family owned, we value our people and we have created a culture based on strong values.
- Grow your skills: We'll set you up for success with great training, as you come on board and on an ongoing basis.
- Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
- The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators.
- CAMFS is now part of Cox Automotive Group
There is nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning, and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Cox Automotive is a global, family business that treats team members and clients like they are just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.
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