Empowerment Sr Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

DiDi es la plataforma de transporte móvil líder en el mundo. La compañía ofrece una gama completa de servicios de transporte basados ​​en aplicaciones para 550 millones de usuarios en Asia, América Latina y Australia, incluidos Taxi, Express, Premier, Luxe, Autobús, Conducción Designada, Soluciones Empresariales, Bicicletas Compartidas, Bicicletas Eléctricas Compartidas, Automóviles. Soluciones, y comida a domicilio. Decenas de millones de conductores que encuentran oportunidades laborales flexibles en la plataforma DiDi brindan 10 mil millones de viajes de pasajeros al año.

DiDi colabora con los legisladores, la industria del taxi, la industria automotriz y las comunidades para resolver los desafíos de transporte, ambientales y laborales del mundo con innovaciones de transporte inteligente localizadas aprovechando sus capacidades de IA. Al mejorar continuamente la experiencia del usuario y crear valor social, DiDi se esfuerza por construir un ecosistema de transporte móvil seguro, inclusivo y sostenible para las ciudades del futuro.

Acerca del trabajo:Coordine la entrega de tareas para un grupo de agentes de Empowerment, gestione las escalaciones y los cambios de alta prioridad en la información de la cuenta de los restaurantes. Apoyar a los Coordinadores en actividades administrativas y gestión de bases de datos.

Role Responsibilities

Tus responsabilidades:

• Lidera un equipo de agentes de backoffice a lo largo de la región.
• Seguimiento a nuevos proyectos y proyectos de mejora
• Controla y ejecuta controles y reportes de productividad y eficiencia del equipo.
• Control Administrativo de agentes en conjunto con nuestro aliado comercial.
• Será responsable de la ejecución de proyectos especiales intraorganizacionales.
• Informes de desempeño y seguimiento de proyectos.
• Estará a cargo de un grupo de actividades especiales y apoyando al coordinador de empowernent con su equipo.

Role Qualifications

El solicitante exitoso:

• Licenciatura en diplomado técnico/tecnólogo/profesional
• Al menos 2-4 años de experiencia en atención al cliente: Soporte técnico, call center, bancos o empresas de servicios a nivel Manager, Assistant Manager o Project Manager
• Experiencia en Windows PC, Excel, Word, Google Docs
• Debe poder trabajar en un entorno de equipo colaborativo y de alta energía.
• Inglés nivel avanzado (Calificador)
• Experiencia en SQL (Deseado)
• Experiencia en modelamiento de datos, tablas pivotes, graficos y reportes (Deseado)

El candidato seleccionado debe aprender más rápido y mostrar empatía y pasión por el servicio al cliente.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms