What are the responsibilities and job description for the Vehicle Service Advisor position at Diehl Automotive of Robinson?
Looking for an experienced Automotive Service Advisor. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.
As a Service Advisor you will:
- Greet customers in a timely and friendly manner
- Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
- Advise customers on the maintenance intervals according manufactures specifications
- Provide customers with a complete and accurate estimate for labor and parts
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed
- Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
- Verify manufacturer and extended warranty coverage
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year depending on experience
Benefits:
- 401(k) with employer match after one year
- Health insurance after 90 days
- Paid time off after one year
- We offer competitive wages and embrace a “promote within” philosophy
Experience:
- Customer Service: 2 years (Preferred)
- CDK DMS experience (preferred)
Qualifications:
- Time management skills
- Commitment to 100% customer satisfaction
- Have basic computer skills to include typing and Microsoft Excel
- Be organized, professional and courteous
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to commute/relocate:
- Grove City, PA 16127: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $45,000 - $75,000
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