Business Channel Analyst

ABOUT THE ROLE: 

DIG is looking for an Operations Analyst to join our growing Offsite Operations team in supporting our restaurants on reporting, accessing information, and making data driven decisions for business improvements. This role will be exposed to many moving parts of our restaurant group and will be a critical, strategic thought partner, working across the organization to drive value. You will leverage data, build models, create easy to read dashboards, communicate insights, and execute best practices to streamline and optimize processes for DIG’s continued growth. The Operations Analyst will serve as a true resource for our restaurant leaders by providing key weekly reports and creating guides on how to turn insights into actionable results in the restaurant.This is an amazing opportunity to join a fast-paced company and impact not only business operations but also the greater food system. This role will report to our Offsite Operations Manager and is a hybrid role that does require on-site time in our restaurants.

YOU WILL: 

• Support the field in providing weekly reporting and analysis for all digital channels.  (Pickup, Delivery, Catering) 
• Support in developing, monitoring  and driving a deeper understanding of our KPIs across the digital business and help create resource materials that  improve our offsite processes.
•  Work cross-functionally to continuously improve our weekly sales forecasts.
•  Identify, prioritize, structure, and make recommendations on an array of complex business problems, using analytics and business judgment to provide options to present to Operations for decision making. 
  • • You will spend time in the  field to test these recommendations and work  alongside field leaders to identify areas of opportunity and  improve processes to optimize our offsite business.
•  Translate strategy into specific business initiatives and develop tools to measure and evaluate them.
•  Work closely with internal teams to continuously improve processes using qualitative and quantitative data.
• Partner with functions including finance, tech, operations, supply chain, real estate, and marketing to support our growth as we expand into new markets and business lines.
• Create what-if-analyses to assess the impact of  business opportunities on our long-term goals, providing insightful decision bases for senior management.
• Maintain and quantify risks and opportunities in business performance and conduct scenario and sensitivity analysis.

YOU HAVE: 

• 1-2 years experience in an analytical role.
• The ability to thrive in a fast-moving and constantly evolving high growth environment.
• An interest in the restaurant industry and curiosity about the world, food and people. 
• Excited by the prospect of  spending time in our restaurants. 
• The ability to transform raw data into insights for the business.
• A strong expertise in Excel and Powerpoint (familiarity with visualization software - e.g. Looker or Tableau - a bonus)
• A love for numbers - you can sift through qualitative and quantitative data and build analyses.
• A desire to take on responsibility and a willingness to do whatever it takes to get the job done. A “roll-up” your sleeves mentality. 
• Time management experience juggling multiple tasks with different priority levels.
• Experience being a team player. You have a flexible schedule and are willing to support no matter the task.
• Clear communication skills in person and online with experience in translating data into strategic recommendations.
• An entrepreneurial spirit - you don’t mind rolling up your sleeves and getting scrappy.

WORK PERKS: Aside from your the standard job description fare (competitive salary, medical, dental, vision) we also offer:

• Company laptop 
• Flexible vacation time
• Bonus Potential 
• Phone reimbursement
• Commuter benefits
• Complimentary DIG lunch everyday

ABOUT US: 

At Dig Food Group, we’re building a better food system for everyone by sourcing, cooking and serving delicious food everyday. Nine years in, we’ve grown to more than 30 fast-casual Dig restaurants,, partnered with 130 farms including our own Dig Acres, and taught thousands of people how to cook (really cook) in our kitchens. 

To do this, we’ve built direct and real relationships with farmers. We don’t just name check them on our menus -- we’re true partners in their businesses. We focus on farmers who are independent, first-timers, women, immigrants, LGBTQ and people of color. These relationships allow us to get the best ingredients all year round and change our menu based on what is growing in the fields.

Each restaurant is run by a chef and all our food is cooked on site. There are no microwaves, can openers or freezers, just an entire culinary team at every location, cooking vegetables all day. This requires training a whole generation of chefs and cooks from the ground up, including many who have never worked in a restaurant before. Knife skills are life skills. 

We’re not here to disrupt anything or become a platform. We run our business on good food and great people. From sourcing to serving, our mission is to create a better food system for everyone. That means a world where farmers can make a living growing food, anyone can learn to cook, and we can all eat well, together.  

DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Diverse candidates encouraged to apply