Product Manager - Digital Client Experience

Role Purpose

Control Risks is transforming the business through the application of Digital Technologies and Data. A key focus of this transformation is the Digital Client Experience – delivering our portfolio of products, services, intelligence and advisory through a suite of integrated digital channels.

We are seeking an experienced product manager to lead the definition and delivery of the Digital Client Experience workstream, working with stakeholders across the firm to define and coordinate the product roadmap, provide leadership and direction to development and delivery teams, and lead adoption and engagement across the business. This is a business focused role with close engagement across our product and consulting teams, sales, marketing, and account management.

The Product Manager is a key leadership role within an integrated product team of Business Analysts, UI / UX Designers, Solution Architects and Delivery Managers. The Product Manager represents the business priority and objectives within the delivery team and represents the product back to the business.
We are seeking a passionate, visionary, collaborative leader within our product team to drive this transformational change across our business.

Tasks and Responsibilities

Product Strategy and Direction

• Work with the programme team and stakeholders across the business to define the product strategy and direction for the Digital Client Experience, based on business priorities and objectives.
• Work with UX / UI teams to develop prototypes and realisations, developing concepts with internal and client stakeholders and communicating product direction and roadmap to the business.
• Work with product and consulting leads to align and ensure the Digital Client roadmap supports consulting and product strategies & roadmaps, and these are taking advantage of the new technologies and capabilities.
• Work with Marketing to drive a coherent client experience across all channels and client engagements.

• Develop and maintain detailed product roadmaps, features, and release plans with the business and product team.
• Work with UI/UX and business analysts to develop detailed design prototypes, product features, requirements and success criteria.
• Represent the product and business priorities within the agile delivery processes, owning the product backlog and prioritising features based on business requirements.
• Act as a point of escalation and direction for development and delivery teams.

• Lead on the communication and engagement of the Digital Client Experience out to the business, across client projects, marketing, sales, and account teams.
• Drive adoption with lighthouse projects and champions within the business.
• Work with the Digital Business Operations team, ensuring that client and internal teams are engaged and supported
• Define metrics and measures of adoption, and drive these with client teams and Digital Business Operations.