Technical Implementation Specialist

Digital Diagnostics, Inc.
REMOTE, Full Time
POSTED ON 1/26/2023 CLOSED ON 5/28/2023

Job Posting for Technical Implementation Specialist at Digital Diagnostics, Inc.

Location – Chicago, IL | Coralville, IA | or Remote-US

Digital Diagnostics is looking for a Technical Implementation Specialist to join our growing team. As a Technical Implementation Specialist, you will manage the onsite technical deployment of our solution into the customer’s infrastructure, and partner with the customer success team to assist in the design, build, testing, and ongoing support of our medical device at the customer site. Additional responsibilities include:

  • Working effectively within multiple domains to drive results and ensure mutual customer and Digital Diagnostics success
  • Assisting our sales team with technical solutioning for customers
  • Performing on-site training, hardware deployments and upgrades including diagnosis and analysis of desktop and connectivity issues
  • Providing remote support for all customer inquiries including connectivity troubleshooting and queries related to Digital Diagnostic’s AI platform
  • Documenting, organizing, and filing implementation status reports
  • Managing deliverables under challenging technical and timeline requirements
  • Fostering positive working relationships with key stakeholders (internal and external)
  • Working with product management and development to provide customer feedback regarding issues as well as new features to be added to the product roadmap
  • Navigating issue escalation to relevant internal teams when appropriate

What You’ll Bring to the Team

  • Willingness to travel 2-3 weeks per month
  • Comfortable providing support to others through company help desk software and remote access desktop programs
  • Interest and aptitude for learning technical concepts related to computer hardware, the Windows operating system, and computer networking
  • Ability to work on multiple, moderate to highly complex assignments simultaneously
  • Ability to manage time across competing priorities
  • Strong verbal and written communication skills
  • Ability to fill a range of roles as needed, including a willingness to learn new things

Physical Demands

This position requires the ability to exert up to 50 pounds of force and movement with prolonged periods of standing, bending, kneeling, and lifting.

What We Have to Offer

  • Supportive and flexible work environment
  • Remote-friendly culture
  • Access to competitive benefits
  • Mission-driven teammates who are working to tackle complex challenges to help improve the accessibility and quality of medical diagnosis
  • Core behaviors that inspire day-to-day interactions
  • Dedication to career growth and development of our team members through mentorship programs and defined growth paths
  • Virtual social and wellness events

Who We Are

Digital Diagnostics Inc. is a pioneering AI diagnostics company on a mission to transform the quality, accessibility, equity, and affordability of global healthcare. We pursue our mission through the application of technology in the medical diagnosis and treatment process. The company, originally founded by Michael Abramoff, MD, PhD, a neuroscientist, practicing fellowship-trained retina specialist, and computer engineer, is led in partnership with co-founders, John Bertrand, and Seth Rainford. Digital Diagnostics’ first FDA De Novo cleared autonomous AI system, IDx-DR, is already improving patient outcomes by detecting diabetic retinopathy (including macular edema) at the point-of-care.

Digital Diagnostics is paving the way for autonomous AI diagnosis to become a new standard of care, contributing to democratizing healthcare and closing care gaps. The company works closely with patient advocacy groups, federal regulators, and other quality of care and ethics-focused stakeholders to enable adoption of autonomous AI.  For more information and the latest news follow: https://digitaldiagnostics.com/

What We Believe

At Digital Diagnostics, we’re doing “AI the right way” by building healthcare solutions that are safe, equitable, and accessible. We’re not only building a platform; we’re also building a community that emulates these values. We believe that inclusion and equity in healthcare start with a community of collaborators that celebrates human differences including race, ethnicity, gender, age, sexual orientation, human need, veteran status, political affiliation, and religion. We value what makes each person unique and create a place for everyone to thrive as we build towards shared goals. We’re committed to continuous learning and are striving to create a principled workplace while continuing to impact the world around us.

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This position can be located anywhere in the United States. We are not currently accepting applications for candidates located in countries outside of the U.S. Unfortunately, we are not able to sponsor an immigration case for employment at this time (for example, H-1B or other employment-based immigration cases).

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