Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
Verifies equipment functioning by completing test operations; making final adjustments.
Documents service actions by completing forms, reports, logs, and records.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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