What are the responsibilities and job description for the IT Specialist position at DigitalBay?
Job Title: IT Technician
Job Summary:
We are seeking a skilled IT Technician to join our team. The ideal candidate will provide technical support and assistance to our staff, ensuring smooth operation of all systems and equipment. The IT Technician will be responsible for troubleshooting hardware and software issues, resolving technical problems, and delivering excellent customer service. Also, be willing to learn new applications in IT, security systems, door access, VoIP phone systems and more.
Responsibilities:
- Provide desktop support to end-users, resolving hardware and software issues promptly.
- Utilize remedy and Jira ticketing systems to track and address technical support requests.
- Install, configure, and maintain operating systems and software applications.
- Offer technical assistance with ServiceNow platform for incident management.
- Set up and troubleshoot VPN connections for remote employees.
- Diagnose and repair computer hardware malfunctions.
- Deliver exceptional customer service by effectively communicating technical solutions.
*Must be willing to work in the office and go to customer locations weekly.
Qualifications:
- Proven experience in desktop support and technical troubleshooting.
- Familiarity with remedy, Jira, ServiceNow, and VPN technologies.
- Proficiency in various operating systems and software applications.
- Strong knowledge of computer hardware components and peripherals.
- Excellent customer service skills with the ability to communicate effectively.
- Associates degree in IT is desired.
If you are a dedicated IT professional with a passion for problem-solving and providing top-notch technical support, we encourage you to apply. Join our team and contribute to maintaining a seamless IT environment while enhancing user experience.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Education:
- Associate (Required)
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Onalaska, WI 54650 (Required)
Ability to Relocate:
- Onalaska, WI 54650: Relocate before starting work (Preferred)
Work Location: In person
Salary : $23 - $26