Field Technician

Job title: Field Technician

Reports to:  Director of Technology 

FLSA Status:  Salaried Exempt

Position Type:  Full-time

About DigitalC and EmpowerCLE

DigitalC is a non-profit organization working to address the digital divide by making Greater Cleveland’s digital future equitable. Our mission is to empower the people of Cleveland to achieve success through technology, innovation and connected community.  Through our number one priority initiative, EmpowerCLE, we are committed to providing affordable and reliable broadband internet connectivity through our unique community-based deployment model. In addition, through partnerships we will create pathways for all Cleveland residents to realize sustained economic independence through digital inclusion and by providing easy access to acquisition of internet-enabled devices and technology-based education and training. Come join our passionate team and help make our vision a reality.

Job purpose

We are looking for experienced technicians that will be responsible for the installations of the household and buildings equipment, material, and accessories, do on-site troubleshooting, and coordinate with the NOC, Engineering Department and Project Management Office.

Duties and responsibilities

• Structured cabling installation (cat6 and fiber)
• Rack buildout
• Perform house and/or rooftop installation equipment and accessories
• Knowledge to use standard equipment to test and troubleshoot CatX and Fiber cables
• Line of Sight verification and installations of CPE’s and Routers
• 1st and 2nd level support in the configuration of network equipment for deployment
• Ability to Climb on up to a 40’ ladder and able to do some work from elevated surfaces
• Able to lift and move up to 50 pounds
• Build/write technical instructions, methods of procedures, and reports when required or requested.
• Leave customer site cleaned up from installation
• Use PowerCode, UNMS, Google Earth or other provided software tool 

• Handle trouble tickets, engage in fault and outage handling, take the recovery role in all incidents, troubleshooting, technical analysis, and root cause investigation in order to resolve faults.
• Interact and collaborate with other units such as NOC, Customer Support, Engineering, Sales, PMO.
• Available on-call 24x7 to support customer concerns and outages
• Be able to commute to Customer sites on needed basis for local support activities

Qualifications

Qualifications include:

• 2 years’ experience in structured cabling
• Proven track record of cat6 deployment
• Proven track record of fiber deployment (not mandatory)
• Ability to learn quickly 
• Familiar with industry tools and equipment
• Strong interpersonal skills – able to work well with customers
• Proficient in MS Office Suite.
• Analytical skills, continuous drive for improvement and progress.
• Proven track record of having a logical approach to solving problems.
• Ability to meet deadlines, complete important time sensitive tasks.
• Valid Driver License and clean driving record

Preferred Requirements (not mandatory)

• Ability to clearly relay technical knowledge to both technical and non-technical people, in writing and verbally.
• Knowledge of Managed Service telecom operations practice.
• Electrician certification to work with electrical devices or similar.

Working conditions

DigitalC operates within a vibrant and diverse co-working space in the heart of Cleveland’s Midtown area – and itself is a diverse and mission-dedicated set of individuals.  The individual hired must be able to work in an open office environment.  There are limited opportunities for privacy although the organization provides flexibility to work remotely on an agreed-upon basis.  Attention to detail and accuracy in this environment is essential. Parking is available to all employees.

Physical requirements

Able to be on feet for up to 8 hours per day

Willingness to work outdoors

Ability to lift up to 50lbs

Ability to Climb Ladders and work on elevated surfaces

Benefits of joining our team

Company culture – High integrity, trust, teamwork, passion, respect, sense of humor

Opportunities for advancement

Generous Medical, Dental, Vision, Life insurance benefits for full-time employees

401(k) opportunity with company match for full-time employees

Paid Time Off (PTO)

Paid Holidays

Company gatherings and learning opportunities

Direct reports

This position does not have any current direct reports.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.