Account Coordinator - Print Mail

DMM is currently seeking a motivated individual to join our client services team as an Account Coordinator. The right candidate will be excited to learn and grow within the print mail industry while supporting DMM's clients and account managers.

The Job

The Account Coordinator is responsible for providing administrative support to the Client Services team. He/she manages the daily workflow and is the primary customer service contact within accounts. Responsibilities include assisting the Senior Account Managers with managing the client relationship, entering work orders, proofing, trafficking of jobs, reporting and billing. The Account Coordinator works closely with Production and provides support to the senior account management team as needed.

Duties / Responsibilities

• Provides administrative support for the account including work-orders, billing, and reporting.
• Coordinates order details and enters jobs into DMM’s order management system. This includes attaching samples, special instructions, data processing/postal requirements, proofing, and outlining the production specs by department.
• Works closely with other internal departments and outside vendors to monitor trafficking of jobs to ensure efficient and timely processing to meet customer expectations.
• Communicates with clients on job processing status, resolving job discrepancies, material shortages, postage requests, proofing and assists in checking materials for accuracy before sign off/release.
• Monitors inventory and postage levels.
• Escalates issues directly with the department manager as needed.
• Advises internal servicing issues and troubleshoots issues directly with Operations under the guidance of the Client Services Relationship Manager and Process/Implementation Specialist.
• Consults team members and leverages knowledge for continued growth and to improve team effectiveness.
• Provides backup for team members as needed.
• Miscellaneous duties as assigned to help DMM achieve its corporate goals.

Required Skills / Abilities

• Ability to multi-task.
• Possess strong communication skills.
• Proven organizational skills and detail oriented.
• Ability to organize and manage multiple priorities.
• Research and problem-solving skills.
• Customer focused.
• Works well in an environment with firm deadlines; results oriented.
• Ability to work in a team environment.

Education and Experience

• High School Diploma or general education degree (GED) required.
• Experience in customer service or project management preferred.
• Printing, mailing, graphic arts or marketing experiences a plus.
• Excellent computer skills and proficiency in Microsoft Office.