Director of Clinical Services

POSTED ON 9/24/2022 CLOSED ON 11/4/2022
Director of Clinical Services Hired Organization Address Tulsa, OK Full Time

Job Posting for Director of Clinical Services at Director of Clinical Services

Major Duties and Responsibilities:

  • Directly oversee the operational efficiency and quality of EMSA’s clinical services programs to include new hire academies, all in house education/certification classes, and all clinical quality assurance processes.
  • Provide overall leadership and guidance on clinical operations activities to ensure quality, resource, budget, and timeline goals are established, met, and in compliance with industry standards and Medical Control Board expectations.
  • Work with EMSA’s Chief Medical Officer, and Clinical Department Managers to establish a comprehensive clinical benchmarking, analytics, and reporting plan for the organization.
  • Oversee the development, implementation, and evaluation of course curriculum, clinical instructional material, and class schedules. To include working with other members of the organizational leadership to establish a robust orientation schedule that meets organizational needs.
  • Oversee the development a comprehensive field training and evaluation program that supports new EMSA providers and EMSA providers in need remediation, in applying protocols, policies and/or concepts learned in the classroom to field operations.
  • Establish and maintain a good working relationship and open lines of communication with the Office of the Medical Director, partner agencies, and local area hospitals to ensure EMSA’s clinical quality standards are being met and work to implement improvements when decencies are identified.
  • Ensure that EMSA is professionally represented on a variety of committees or working groups with outside partners/agencies, or other internal departments as appropriate.
  • Ensure all clinical investigations, corrective action plans, and all necessary reporting is done accurately, consistently, and in alignment with organizational polices/procedures.
  • Maintain in depth knowledge of current clinical protocols and standards established by the Office of the Medical Director/Medical Control Board
  • Research and implement effective learning models and teaching methods and create a learning environment that fosters success, accountability, and clinical excellence.
  • Conduct self in an ethical, professional manner; project a positive self/company/system image.
  • Adhere to and enforce all organizational policies and safety standards, and ensure all departmental documentation is accurate, complete, and appropriately maintained.
  • Perform other duties as assigned.


Qualification Requirements:

  • A team-oriented, solutions driven mindset with the ability to mentor, and effectively lead a team.
  • Excellent communication, interpersonal, coaching, and conflict resolution skills.
  • Strong attention to detail and a proven ability to use data to drive results.
  • Work independently with little supervision to meet goals of the department.


Education and/or Experience:

  • Bachelor’s degree or higher preferred.
  • Five years’ experience as a Nationally Registered Paramedic in a high-volume EMS System preferred.
  • Three years of administrative or supervisory experience required.
  • Previous experience in a clinical teaching setting required with curriculum development experience preferred.

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