Job Posting for Call Center Representative (Remote Work Opportunity) at DISA Global Solutions
Job Title: Call Center Representative (Remote Work Opportunity) Department: Client Services Reports to: Manager, Client Services FLSA Status: Non-ExemptPosition Summary: Provides excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.Qualifications required:• High school diploma and two (2) years of corporate/retail customer service experience.• Intermediate skill level in Microsoft Office SuiteEssential functions and responsibilities:• Answers incoming phone calls and emails through the call center software• Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center.• Provides assistance to clients with the use of University Services Webportal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner• Quickly resolves client issues with regard to data reporting and applicable procedures • Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements• Recognizes and escalates urgent issues to an Account Manager and/or Client Accounts Manager & Client Accounts Supervisor as needed to ensure the highest level of customer serviceWork hours: Monday through Friday. 9:30 AM - 6:00 PM
Salary.com Estimation for Call Center Representative (Remote Work Opportunity) in Philadelphia, PA
$44,533 to $61,820
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