What are the responsibilities and job description for the IT Business Analyst position at Discovery Solutions Inc?
Job Description
Job Description
COMPANY:
Discovery Solutions seeks applicants for a IT Business Analyst (3-5 years)
LOCATION:
Boston, MA
KEY RESPONSIBILITIES:
Data & Business Process Analyst will support:
· Product and Data Implementation (~50%):
· Handle Ad hoc Clinic account creation for HCP Portal and Integrated Solution.
· Ad hoc reporting, data cleaning and data quality maintenance for clinic accounts and sales enablement to ensure consistent KPI reporting.
· Conducting basic analysis on account data sets. Monitor and maintain dashboards and reports to support Implementation SLAs.
· Use Data and Operation reports to recommend changes to the business process that directly impact short-term and long-term outcomes for the business.
· Track reporting requests to effectively and efficiently complete tasks and immediate remediation.
· Analyze data from multiple sources and proactively recommend changes to reports and operational processes to maintain quality of account creation and maintenance.
· Monitors business operations and system performance for accuracy, quality and audit purposes.
· Support Commercial and Sales team in any Clinic Account Questions and queries
· Works on special projects, as assigned.
· Collaborates with cross-functional teams, including technical, data, functional and business teams
Business Process Management (~50%):
· Process Analysis: Analyze and map existing business processes across different teams, understanding their inputs, outputs, and dependencies. Identify opportunities for process improvement and optimization.
· Data Collection: Gather relevant data and performance metrics related to the processes being analyzed, utilizing various tools, software, and methodologies to collect and analyze data effectively.
· Performance Evaluation: Evaluate the efficiency and effectiveness of current processes using established performance indicators and benchmarks, comparing them to industry best practices and organizational goals.
· Process Design: Design and document streamlined and standardized processes, incorporating best practices and industry standards to enhance efficiency and minimize errors.
· Cross-functional Collaboration: Collaborate with different departments and stakeholders to understand their needs, gather insights, and gain a comprehensive understanding of the organization's overall processes.
· Process Implementation: Support the implementation of process changes by creating detailed action plans, providing training to relevant stakeholders, and ensuring smooth adoption of new processes.
· Process Documentation: Maintain accurate and up-to-date process documentation, including flowcharts, standard operating procedures (SOPs), and process maps, and training modules.
· Technology Integration: Identify opportunities for leveraging technology and automation to enhance process efficiency and reduce manual effort.
· Miscellaneous: Work with leaders to facilitate team meeting, own meeting agenda, take notes and detail activities to ensure meetings are successful
QUALIFICATIONS:
· Minimum 2-year experience in a data and/or business process analyst role.
· Ability to identify and work through business-relevant patterns in large sets of data.
· Strong analytical skills, attention to detail and ability to identify opportunities for process enhancement.
· Ability to work independently, under general direction.
· Excellent communication skills, both verbal and written, to effectively collaborate with stakeholders at all levels.
· Customer focus and high standards for providing better support to internal and external clients.
· Well Organized, can handle a fast pace working environment.
· Familiarity with data and project management principles and tools.
· Strong attention to detail and the ability to identify and resolve process-related issues.
· Ability to work independently and in cross-functional teams to achieve project goals.
· Problem-solving mindset and a continuous improvement mindset.
· Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
· Proficiency in using data analysis tools (e.g., Microsoft Excel, SQL) is a plus.
· Proficiency in using Salesforce is a plus
Location/Region: Boston, MA
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