Call Center Customer Service Rep

This position will start onsite at one of our 3 Wireless locations, and then shift to Work at Home once training is complete and proven proficiency is showcased in role. You may also be expected to return to site for additional training, meetings, and anything additional that may be of value to do in a collaborative, in person environment.

Locations:

El Paso Customer Service Call Center: 1285 A Joe Battle BLVD, El Paso, TX 79936

Hilliard Customer Service Call Center: 3315 Mill Meadow DR, Hilliard, Oh 43026

Phoenix Customer Service Call Center: 4811 Thistle Landing Drive, Suite 105, Phoenix, AZ 85044

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Dish Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation! Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. It takes work to change the world and the right people to do it. Our wireless teams are the helm of helping us shape the future.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH!

The Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:

• Provide customer service through one-call resolution and establishing long-term customer relations.
• Accurately respond to questions regarding billing and payments, including accepting payments from customers.
• Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
• Communicate the value of our products and share ways for customers to get the most from DISH
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for you?

• Potential to work at home once training is completed and proficiency is met
• Average first-year salaries over $30,000
• Top first-year agents averaging over $40,000
• 5% increase to your starting rate upon completing training
• Company-provided equipment
• Medical, Dental, Vision Insurance
• Paid vacation and sick time
• 401(k) Investments
• Company-matched funds
• Tuition reimbursement
• Complimentary DISH programming
• Highly-discounted Sling subscription
• Discounted phone plans on Boost Mobile
• Opportunity is our greatest benefit
• Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
• We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Ideal representatives must:

• High School diploma, GED, or equivalent experience
• Six months of related customer service and troubleshooting experience and/or training
• An openness to being coachable and a desire to learn new techniques

All representatives must have:

• Reliable transportation
• Adaptability to different work environments
• High engagement throughout the entirety of their shift
• Superb attendance
• Willingness to work flexible schedules including weekends, evenings, and holidays
• Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts
• Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools
• Excellent written and verbal communication skills with the ability to provide a high level of customer service
• Willingness to proactively communicate problems to various business levels
• An openness to being coachable and a desire to learn new techniques

• Medical, Dental, Vision Insurance

• Paid vacation and sick time

• 401(k) Investments

• Company-matched funds
• Tuition reimbursement

• Complimentary DISH programming

• Highly-discounted Sling subscription
• Discounted phone plans on Boost Mobile
• Opportunity is our greatest benefit
• We encourage personal and professional growth by supporting you with all the tools to advance your career.