Polish Work At Home Customer Experience Representative

• Communicate the value of our products and share ways for customers to get the most from DISH
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
• Establish long-term customer relationships
• Back-to-back phone calls with customers throughout the entirety of your shift

• This is a Full Time, Work-From-Home position #remote
• Average first-year salaries over $30,000
  • Top first-year agents averaging over $40,000
• 5% increase to your starting rate upon completing training

• Company-provided equipment

• Medical, Dental, Vision Insurance
  • Paid vacation and sick time
• 401(k) Investments
  • Company-matched funds

• Tuition reimbursement

• Complimentary DISH programming

• Highly-discounted Sling subscription
• Discounted phone plans on Boost Mobile

• Opportunity is our greatest benefit

• Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
• We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

• High School diploma, GED, or equivalent experience
• Six months of related customer service and troubleshooting experience and/or training
• An openness to being coachable and a desire to learn new techniques

• The ability to navigate company communications and programs in English while speaking with customers in Polish

• Ability to work and remain engaged on the phone throughout the entirety of your shift
• This job does not allow flexibility to answer the door or be on-call care for others during work hours
• Superb attendance
• Flexibility to work hours that mirror our customers’ needs
• Tech savviness with the ability to smoothly operate Windows OS desktop computer
• Ability to multi-task; speaking with customers while logging information and navigating multiple programs

As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.

• DISH will supply a PC tower loaded with all of the software necessary for your employment. This tower is not Bluetooth enabled. All equipment must be wired.
• DISH will also provide:
• Two Monitors and all pertinent cabling
• USB Noise-Cancelling Headset
• USB Webcam
• USB Keyboard
• USB Mouse

• Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported

• Smartphone capable of placing and receiving voice and video calls, SMS messages with access to the App store

• Dedicated home office workspace, preferably a separate room with its own door

• Adequate space to set up the workstation
• Ability to hardwire internet, plug directly into router
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)

• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
• Children playing
• Dogs barking
• Loud music
• Non-work-related phone calls
• Doorbells
• Family members/roommates
• You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours