Attractions Stage Manager

The Attractions Operations Stage Manager is a leadership position that is responsible for stage management of talented Cast in high volume Attractions stores complex. In this role, you will ensure efficient and safe operations, drive a positive Guest experience, increase Cast engagement and safeguard our brand. This role strives to improve Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers.

Responsibilities:

• Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues.
• Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team.
• Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
• Exceed guest expectations that yield results and positive guest feedback.
• Partner closely and collaborate with other leadership teams due to shared Cast base.
• Participate in departmental meetings and communicate relevant information to cast members.
• Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business.
• Monitor daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results.
• Support local projects and monitor any potential impacts to the guest and cast experience.
• In addition, execute Resort initiatives relating efficiency and Guest experience.

Basic Qualifications:

• 1-3 years of leadership/managerial experience, demonstrating professionalism and maturity.
• Demonstrated verbal and written communication skills, including conflict resolution, problem-solving and decision-making.
• Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills.
• Demonstrated operational guest service experience and guest service skills.
• Demonstrated strong organization, multi-tasking and time management skills with attention to detail.
• Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology.
• Ability to understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, inventory systems, costs, etc.) .
• Effective planning and organizational skills as it relate to the Key Business Indicators.
• Ability to be flexible with work schedule, including weekends, variable shifts and holidays.
• Proven experience as Attractions manager in a high volume and fast paced environment
• Highly motivated and results oriented.
• Analyze, problem solve, and make appropriate decisions that realize effective results.

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at jobs.disneycareers.com/benefits #DPEP_Media

The hiring range for this position is $57,810 to $77,550 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Salary : $57,810 - $77,550