Lead Nurse Practitioner (NP) or Physician Assistant (PA)

• Build a highly functional and engaged clinical team of APPs by working with Central Services/

• Ensure clinical readiness to practice during the interview process, arrange MATs (medical assessment tool) as needed, and complete Clinical Validation Process for all APP hires.
• Evaluate New Grad Applicants and work closely with Clinical Center of Excellence (CCOE) to support new graduate APPs as clinically appropriate.

• Scheduling is primarily managed by Central Scheduling in accordance with Scheduling Policy with Market Manager as primary contact for market specific scheduling needs.
• Assist with above APP scheduling and staffing when escalated by the Market Manager or Central Scheduling.
• Champion scheduling practices that are consistent with Scheduling Policy and APP contract terms.

• Orientation for APP new hires: conduct in office training and arranging clinical orientation/shifts in conjunction with CCOE and People Services.

• Perform Competency Based check offs in collaboration with CCOE.
• Evaluating readiness for solo clinical practice
• Provide support for initial clinical shifts

• Utilizing the Centralized Template, complete Deck with local specific information. Champion information, contained in Deck.

• In collaboration with Market Manager and Medical Director, conduct monthly clinical meetings with all staff.

• Achieve targets for Clinical Metrics, subject to change based on patient need.
• Achieve additional KPIs goals which are primarily tracked by MM with Lead APP assistance for any outliers.
• Clinical Inbox management oversight

• Performance Reviews of all APPs on regular cadence

• As time permits, attend clinical meetings with vendors/preferred partners with Market Director and Community Engagement Managers as needed

• Perform professional services for no less than minimum number of clinical shifts per Lead APP contract to support patient care needs in the market, understand clinical experiences, gain insight and maintain credibility with clinical teammates in the market.

• Champion culture of safety by working closely with the Quality Department to support initiatives to improve patient safety, quality care and patient outcomes
• Promote use event reporting system to track potential patient safety issues, manage and evaluate complaints, identify and implement policies and procedures that enhance patient safety, quality care and outcomes.
• In collaboration with Market Manager and Regional Medical Director address patient and/or partner complaints and concerns. Participate in APP coaching and service recovery, as

• Chart Review with aim to promote evidence based medical practice and adherence to DispatchHealth clinical pathways

• Work as part of a clinical care team with a DHMT (Medical Technician) and individually, as appropriate for the service line to deliver care in the patient’s home through our innovative in-home care service lines (i.e., Acute Care, Bridge Care, Advanced Care, Tele-presentation and others). This involves being in a mobile unit and driving or riding in a company vehicle to the place of service.

• Engage in activities that promote teamwork, change management, positivity, and professionalism.
• Promote the Dispatch Way in all interactions.
• People are at the center of what we do. The Lead APP will champion both local and central initiatives to promote engagement thus leading to enhanced employee retention and patient loyalty.

• At least 5 years of experience in the ED, UC or family practice
• Current unrestricted state licensure as a Physician Assistant or Nurse Practitioner
• Nationally board certified (current)
• Current BLS required, ACLS certification preferred
• Prescriptive authority and DEA
• Ability to document in electronic medical record, ensuring completeness and accuracy
• Ability to adopt and champion technological tools to optimize provider workflow
• Ability to work both independently as well as collaboratively with others to achieve common goals
• Cultural competency
• Knowledge and ability to perform therapeutic interventions such as splinting, suturing, wound care and minor surgical procedures
• Strong interpersonal and written communication skills
• Critical thinking skills utilizing evidence-based standards of practice
• Expertise in clinical skills related acute care, chronic conditions, and injuries
• Ability to identify and proactively solve problems
• Ability to thrive in a patient-focused environment
• Previous management and clinical leadership experience preferred
• Valid driver’s license with clean driving record
• Complete required drivers training upon hire
• Ability to lift and carry equipment up to 50 pounds

Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company?

Are you willing to roll up your sleeves and do what needs to be done?

Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?

• Courage to advocate for our patients and each other
• Innovation to trailblaze a new path for healthcare
• Integrity to create a respectful and inclusive environment
• Compassion to provide quality, safe and excellent care