What are the responsibilities and job description for the Fraud and claims Operations Representative position at DISYS?
Job Title : Fraud and Claims Representative.
Location – Chandler, AZ 85286(100% onsite)
Job duration: 3-month CTH
Training Shift: 8:30 AM-5:30 PM for the first few weeks.
Regular Shift: 8:30 AM-05:00 PM MT_RF & 8:30 AM-05:00 PM SAT Days Off Sun/Wed
12:30 PM-09:00 PM MT_RF & 8:30 AM-05:00 PM SAT Days Off Sun/Wed
12:30 PM-09:00 PM MTW_F & 8:30 AM-05:00 PM SAT Days Off Sun/Thu
Job Description :
- This will be taking inbound calls in call center environment for debit card fraud, with the average call being 16 ½ minutes and average between 40 to 55 calls per day.
- Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations to mitigate and/or recover losses.
- May maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports.
- Will handle wide variety of calls and will be checking status of claims, adding transactions, fee adjustments, interest adjustments for fraudulent charges, closing cards, re-opening cards, they need to look for ways to help the customer and pay the customers or be able to effectively communicate a denial.
Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Note: If you have a current association (client submittal, interview, or active assignment) with Signature Consultants, please let me know right away so we can ensure proper communication amongst our brands.
Contract length: 3 months
Job Types: Full-time, Contract
Pay: $16.58 - $17.58 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Chandler, AZ 85286 : Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- bank teller: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- banking/financial background: 1 year (Preferred)
Work Remotely:
- No
