Operations Manager

About Us: At DivDat, we specialize in providing cutting-edge payment solutions tailored for municipal, utility, and court billers. Our mission is to streamline payment processes and enhance the efficiency of public and governmental transactions. We pride ourselves on our innovative approach and commitment to exceptional customer service.

About the Role: We are seeking an experienced Operations Manager to lead and oversee our organization’s ongoing operations and procedures. As a key member of the DivDat team, the Operations Manager will ensure alignment with our core values and company culture while driving operational excellence.

The ideal candidate will be a visionary leader with strong business acumen, a strategic mindset, and a deep understanding of business operations. You will play a pivotal role in optimizing operational processes, enhancing customer satisfaction, and managing key business and community outreach initiatives. Your responsibilities will include building and maintaining trusted relationships with clients, partners, and stakeholders, while leading key operational staff and promoting their growth and development.

Key duties include compiling and managing the operational budget, safeguarding assets, and overseeing key inventory. You will also produce strategic market and analytical reports and ensure the smooth execution of operational policies and procedures. Collaborating with the leadership team, you’ll implement business strategies and oversee operational rollouts.

In this dynamic role, you will manage the operations of our growing Bill Payment Kiosk Network, as well as web, mobile, and IVR payment technologies. As part of a small, growing company where every team member contributes hands-on, you’ll balance high-level strategic initiatives with day-to-day operational challenges.

You will be responsible for customer satisfaction and driving end-user adoption of DivDat's payment solutions. Leveraging your management expertise, you will identify key kiosk locations, lead our team of Ambassadors and Kiosk Maintenance Technicians, and manage relationships with vendors, maintenance providers, and armored transit partners. This is a unique opportunity to make a significant impact on the growth and success of our company.

Key Responsibilities:

• Collaborate with the CEO and CFO to set operational goals, drive company performance, and align strategies with business objectives.
• Oversee daily operations across field support teams, company ambassadors, and staff, ensuring efficiency and productivity.
• Develop and implement business strategies, procedures, and growth plans while fostering an inclusive, high-performance culture.
• Monitor and evaluate company metrics, providing detailed reports and actionable insights to executives.
• Lead talent development initiatives, coaching employees to optimize performance and ensure they meet key business metrics.
• Continuously seek opportunities to enhance quality, efficiency, and profitability while reducing costs and improving control measures.
• Cultivate internal talent, provide growth opportunities, and foster a success-driven, accountable environment.
• Develop and improve systems, processes, and controls to boost operational efficiency and client satisfaction.
• Manage relationships with clients, investors, partners, and vendors to support company expansion and strategic initiatives.
• Translate strategy into actionable goals, overseeing performance management, goal setting, and operational planning.
• Ensure compliance with company, federal, state, and local regulations, and take corrective actions when necessary.
• Analyze internal operations, identify process improvements, and implement strategic enhancements for long-term success.

Qualifications:

• Strong expertise in staff management, industry operations, and business strategies.
• Proven leadership and interpersonal skills, with the ability to inspire and guide teams.
• Exceptional problem-solving, critical-thinking, and decision-making abilities.
• Ability to remain calm, focused, and effective under pressure.
• Demonstrated experience as an Operations Manager or in a similar role.
• Proficient in data analysis, performance metrics, and business infrastructure.
• Advanced organizational and leadership capabilities.
• Excellent communication skills, including public speaking.
• Strong understanding of IT systems and Microsoft Office.
• Proven ability to diagnose issues and proactively address potential challenges.
• Bachelor's Degree preferred; proficiency in Microsoft Office required.
• Strong commitment to adopting and leveraging new technologies.
• Experience in management, including data analysis, staff leadership, and driving profitability.

Equal Opportunity:

At DivDat, we believe that diversity and inclusion drive success. We are committed to creating a welcoming and respectful workplace for all employees. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please be aware that all offers of employment are made subject to receipt of satisfactory background check and drug screening.