What are the responsibilities and job description for the Service call center position at Diversant?
Innova Solutions is hiring a Service Desk Analyst for a healthcare client out of NYC. Position Type : Fulltime / Contract Duration : 6-7 months Contract-to-hire Location : Remote BUT - MUST be located in NYC for future Hybrid Candidates need to have strong support experience working with PC Hardware / Software;
Active Directory will be big being that 60% of the calls all deal with password reset type questions. Must type at least 40 words per minute - there will be a typing test on your video interview.
PC Hardware / Software Active Directory Windows 10 / 11 & O365 Shift will be Mon-Fri 10AM to 6PM EST. W2 ONLY! Not open to Vendors / Suppliers and NO Margin Share! Job Summary : The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the company enterprise, which includes seven hospital networks and the corporate office.
Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III).
General Tasks and Responsibilities Will Include : Manage level 1 and 1 1 / 2 service Incidents / requests from report to resolutionProvide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1 / 2Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request itemsContribute to the continuous process improvement of the Service Desk AreaRemain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring toolsReceive, prioritize, document and actively resolve end user help requestsTriage requests to ensure accurate transfers and escalation, per service level agreements (SLA)Track open tickets and monitor ticket progress per SLA, close ticket items when resolveFollow escalation and paging procedures to ensure SLAs are being metProvide support and services to users, seeking to resolve as many calls as possible at level 1 : Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request itemsProvide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolvedParticipate in special projects as needed and perform other duties as assignedMust be able to work independently as well as work as part of a fast-moving teamMust be able to work at various locations when necessary along with working various shiftsEducational Level : Baccalaureate Degree in relevant field from an accredited college or university;
and,One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.
Familiarity with EDP applications and data processing programs; or,A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university;
or,A satisfactory combination of education, training and experience.Years of Experience : One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.
Familiarity with EDP applications and data processing programs.PAY RANGE AND BENEFITS : Pay Range* : $24-26 / hr W2 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.
Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Website : https : / / www.innovasolutions.com / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588.
Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.
S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.
Last updated : 2024-09-05
Salary : $24 - $26